Senior System/Application Manager - IT Service Transition for 3DEXPERIENCE 3-6 Months, Remote

Project overview

We are looking for an experienced Senior System Manager, Application Manager, or IT Service Transition Specialist with proven experience managing Dassault Systèmes 3DEXPERIENCE (3DX) environments.

Our client, a large international manufacturing company, is transitioning from CATIA/ENOVIA V5 on-premises to 3DEXPERIENCE Public Cloud.

The assignment focuses on defining, documenting, and implementing the operational management processes required to ensure stable platform operations, effective service transition, and controlled ongoing development.

The technical and functional implementation is handled by an external partner. This is not a hands-on development or technical implementation role. Instead, the consultant will provide expert guidance on how to manage, govern, and operate a 3DEXPERIENCE platform effectively.

Key Responsibilities

Required Qualifications

Highly Desirable Qualifications

Important: Hands-on development, coding, or technical configuration of 3DEXPERIENCE is not required. However, previous experience managing or establishing operational processes for 3DEXPERIENCE environments is essential.

Ideal Candidate Profile

The ideal candidate is an experienced 3DEXPERIENCE System Manager, Application Manager, Platform Operations Specialist, or Service Transition Consultant who understands the operational processes required to manage a business-critical 3DX platform.

You understand how development, testing, releases, production operations, support, and configuration management interact within the 3DEXPERIENCE ecosystem.

You can translate your previous 3DX operational experience into practical processes and governance structures, working closely with internal IT teams, business stakeholders, and the external implementation partner.

The focus is on ensuring stable operations, controlled releases, and sustainable management of the 3DEXPERIENCE platform, rather than developing or configuring the platform itself.

Practical Information

• Environment Management: Define and implement processes for managing development, test, and production environments within the 3DEXPERIENCE ecosystem.
• System Configuration Management: Establish procedures for configuration control, version management, change management, and documentation.
• Release & QA Management: Define release processes, quality assurance, testing coordination, approvals, and controlled transitions into production.
• SLA, Monitoring & Incident Management: Establish processes for monitoring platform stability, managing incidents, and ensuring appropriate service levels.
• Support Management: Define support structures, escalation procedures, and collaboration with internal teams and external service providers.
• Service Transition & Governance: Establish operational responsibilities and processes between IT, business stakeholders, and the technical implementation partner.
• People, Organisation & Licence Management: Define governance and operational procedures for user administration, roles, access, and licence management.
• Process Implementation: Ensure that operational processes are documented, implemented, and Embedded within the organisation.
• Proven experience with 3DEXPERIENCE systems in an operational management, application management, platform governance, or service transition capacity.
• Practical understanding of how 3DEXPERIENCE environments are managed across development, test, and production.
• Strong experience defining and implementing IT operational processes.
• Solid knowledge of ITIL, IT Service Management, and Service Transition principles.
• Experience with environment management, configuration management, release management, and change management.
• Experience coordinating internal IT teams, business stakeholders, and external technical partners.
• Strong communication, stakeholder management, and documentation skills.
• Experience with 3DEXPERIENCE Public Cloud, including its operational processes and governance model.
• Experience with ENOVIA, CATIA, and other Dassault Systèmes PLM solutions.
• Experience transitioning PLM platforms from on-premises infrastructure to cloud-based services.
• Experience in manufacturing, engineering, or product development environments.
• Experience with ServiceNow or similar ITSM platforms.
• Duration: 3-6 months
• Expected start date: 23 November 2026
• Location: Primarily remote, with occasional onsite attendance
• Application deadline: 12 November 2026

Project details

• Start: flexible
• Remote: onsite
• Location: Denmark, DK
• Languages: English