Senior UI/UX Consultant

Project overview

For a demanding project in Northern Switzerland, we are looking for an experienced Senior UI/UX Consultant to analyze and optimize a newly introduced IT Service Management platform.

In this role, you will independently manage the planning and execution of the entire mandate. You will conduct interviews and walkthroughs with internal and external users to develop a comprehensive understanding of user needs. Based on the collected feedback, you will systematically analyze the existing user interface and identify key areas for improvement.

You will develop concrete, prioritized UX/UI measures and support them with wireframes or prototypes as needed. Finally, you will create an aligned implementation roadmap for the coming year and document all results for a smooth handover.

We expect solid experience with complex ITSM applications and a good understanding of IT service processes. You should have independently carried out comparable consulting projects and have practical experience in user interviews, usability analyses, and the creation of wireframes and prototypes. Your ability to prioritize improvement measures and develop actionable roadmaps is essential. Strong communication skills and experience in workshop moderation complete your profile. Experience with IT Service Management platforms and the IT Service Provider environment are advantageous.

The project starts from November 2026 with a duration of at least one to two months. The position is full-time (100%) and can be partially remote. German is the working language.

Project details

• Start: 23.11.2026 / ASAP
• Duration: 1-2 Monate+
• Remote: hybrid
• Location: Nordschweiz, DE
• Languages: German