Senior UX/UI Consultant

Project overview

Senior UX/UI Consultant position to be filled at our client in the Consulting & Business Services industry in Oftringen.

Responsibilities

Your knowledge:

What distinguishes you:

• Conceptualize and steer mandates: Define approach, work plan, and required contributions, and select relevant user groups and use cases.
• Conduct interviews and usability walkthroughs with external and internal users and capture their needs, expectations, and suggestions for improvement.
• Consolidate results from interviews, existing feedback, and expert UX/UI evaluation into a comprehensive picture and identify key pain points.
• Develop, prioritize, and visualize improvement measures for user interface, operability, and user guidance with wireframes or prototypes as needed.
• Develop a realistic roadmap for 2027 with product, process, and technology managers, considering feasibility, effort, and dependencies.
• Document results, prioritized measures, and recommendations comprehensibly and hand them over to the relevant stakeholders.
• Several years of experience in analyzing and improving complex ITSM applications and a good understanding of service processes.
• Experience in the IT service provider or multi-client environment is an advantage; knowledge of USU Service Management (USM) is a plus.
• Proven experience in independently managing projects or mandates from order clarification to results handover.
• Practical experience with qualitative user interviews, usability walkthroughs, and systematic evaluation of user feedback.
• Experience in prioritizing improvement measures and developing actionable roadmaps.
• Language skills: English, German
• Analytical thinking and a structured, solution-oriented approach.
• Strong communication skills for customer discussions, workshops, and coordination with various stakeholders.
• Consulting strength to contextualize technical frameworks and advocate for well-founded recommendations.

Project details

Oftringen, Switzerland

Work model: Hybrid

Sector: Consulting & Business Services

Immediately

2 months

100%

Ref. No.: BH 24847

Take the next step and send us your CV and a phone number where we can reach you during the day.

Due to Swiss labor law, we can only consider applications from Swiss citizens, EU citizens, and individuals with a valid work permit for Switzerland.

We welcome applications from people of all genders, ages within the working age, sexual orientations, gender identities, ethnic origins, and religious beliefs. Therefore, information about gender or a photo is not required in your application.

Due to client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore possible solutions together with our end client.

This job advertisement was created with the help of AI technology and reviewed by humans.

• Start: 2026-11
• Remote: hybrid
• Location: Oftringen, Schweiz, CH
• Languages: English, German