Job description
Project overview
IT Service Desk Analyst | £19 Per Hour (Umbrella) | Contract to March 2027 | Immediate Start | West Midlands
We're currently recruiting on behalf of a healthcare organisation for several IT Service Desk Analysts to support a busy service desk team during a major ITSM transformation project.
This is an excellent opportunity for experienced service desk professionals who are available at short notice and looking for their next contract.
Key Responsibilities
Interested? Apply directly or send your CV for consideration.
- Providing 1st Line IT support via phone, email and ticketing systems
- Logging, managing and resolving incidents and service requests
- Supporting users with Microsoft 365, account administration and access issues
- Managing password resets and user provisioning
- Supporting Windows devices, software applications and mobile devices
- Escalating complex issues to 2nd and 3rd Line teams where required
- Maintaining accurate ticket updates and ensuring SLA compliance
Project details
- Start: flexible
- Duration: 5
- Location: Leamington Spa, UK, GB
- Rate: 18-19 EUR/h
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