ServiceNow Architect

Project overview

Job Description:

Deliverables

Soft Skills

Other Skills/Experience

7+ years of experience with Service Now Design and implementation

ServiceNow Certifications preferred.

Years of Experience - 7-10 Years of experience is required.

Education requirements - bachelor's degree required

• Required a dedicated ServiceNow development lead and architect to work under instruction from the customer's ServiceNow team. Work to be undertaken will be related to the following areas under
• the instruction of the Platform and Product owners:
• ServiceNow design, development and related activities as assigned
• ServiceNow platform and product owners.
• Where assigned to designated projects then to deliver assigned ServiceNow related activities and
• tasks per project plans as assigned by relevant project manager.
• Other ServiceNow design, development, integration and other related activities as assigned from
• time to time.
• The following items will be included as part of the scope of the work:
• ITSM Pro implementation and configuration
• ITOM and SAM Pro implementation and configuration
• Changes in ServiceNow to support target operating model and service proposition activities as
• required.
• Performance Analytics
• Knowledge Articles
• Training and user support for ServiceNow capabilities, modules, tools, etc
• The following is a sample of the kinds of deliverables that are to be provided:
• Design and development deliverables as per instruction from the Bank ServiceNow platform and product managers.
• Deliverables as assigned by relevant Bank product, platform and team managers related to ServiceNow
• Design of and support in the implementation of specific capabilities, functionalities and configurations and other related capabilities as agreed with the Bank.
• Support the work of the Bank in implementing, configuring and utilising the SAM Pro & ITOM modules and related functionality.
• All activities are subject to change and/or re-prioritisation from the Bank's product and platform owners as notified to the resources covered by this RFS.
• ServiceNow architecture, design, development and integration activities.
• ITSM Pro, ITOM and SAM Pro implementation/configuration.
• Platform governance and architecture oversight.
• Technology road mapping and alignment with business objectives.
• Design authority, standards and security compliance.
• Support for Performance Analytics, Knowledge Articles, training and user support
• excellent oral and written communication skill.
• Experience in handling customer and severity cases.
• Ability to produce RCA for major and critical cases.
• Team handling and conflict management skills

Project details

• Start: flexible
• Remote: remote
• Location: Remote, UK, GB
• Languages: English