ServiceNow Architect

Project overview

This is a contract ServiceNow Architect and development-lead role supporting a bank’s platform and product teams, delivering assigned design, development, integration and implementation work. The key requirements are 7+ years of ServiceNow design and implementation experience, with hands-on ITSM Pro, ITOM and SAM Pro implementation and configuration, plus platform governance and security oversight. The scope also includes Performance Analytics, Knowledge Articles, training and user support; ServiceNow certifications are preferred, and a bachelor’s degree is required.

The stated experience band is 7–10 years, consistent with the 7+ years specified in the description. The role is located in Ireland; work mode is not specified, and the description indicates a banking customer context.

Responsibilities

• Required a dedicated ServiceNow development lead and architect to work under instruction from the customer’s ServiceNow team. Work to be undertaken will be related to the following areas under
• the instruction of the Platform and Product owners
• ServiceNow design, development and related activities as assigned
• ServiceNow platform and product owners.
• Where assigned to designated projects then to deliver assigned ServiceNow related activities and
• tasks per project plans as assigned by relevant project manager.
• Other ServiceNow design, development, integration and other related activities as assigned from
• The following items will be included as part of the scope of the work
• ITSM Pro implementation and configuration
• ITOM and SAM Pro implementation and configuration
• Changes in ServiceNow to support target operating model and service proposition activities as
• Performance Analytics

Requirements

• 7+ years of ServiceNow design and implementation experience
• ServiceNow architecture, design, development and integration
• ITSM Pro implementation and configuration
• ITOM implementation and configuration
• SAM Pro implementation and configuration
• Platform governance, architecture oversight, design authority and security compliance
• Performance Analytics
• Knowledge Articles / Knowledge Management
• Customer and severity case handling, including root cause analysis (RCA)
• Bachelor’s degree

Project details

• Start: flexible
• Remote: remote
• Location: Ireland, IE
• Languages: English