ServiceNow ITSM Development

Responsibilities

+ Technical realization of development and configuration services within the ServiceNow platform in the area of IT Service Management (ITSM)

+ ServiceNow Configuration and Platform Development Implementation and customization of ServiceNow ITSM configurations using existing platform functionalities.

+ Creation and customization of workflows using ServiceNow Flow Designer.

+ Development and configuration of Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and Access Controls (ACLs).

+ Technical implementation of defined requirements within existing ServiceNow instances.

+ Creation and configuration of Catalog Items.

+ Configuration of Variables and Variable Sets.

+ Development of catalog-related client logic.

+ Creation and configuration of fulfillment workflows.

+ Configuration Management Database (CMDB) Creation and customization of CMDB classes and CI attributes.

+ Implementation and configuration of Identification and Reconciliation rules.

+ Creation of technical mechanisms to ensure data quality within the CMDB.

+ Integrations and Interfaces Development and configuration of interfaces between ServiceNow and defined third-party systems.

+ Implementation of integrations using IntegrationHub, REST interfaces, and Scripted APIs.

+ Implementation of automated data exchange and synchronization processes.

+ Process Automation Configuration and implementation of automated ITSM processes.

+ Implementation of task controls, notification workflows, approval processes, and routing rules.

+ Development of automated processes for handling user, group, and configuration data.

+ Quality Assurance and Deployment Execution and documentation of technical functional tests for newly created or customized configurations and developments.

+ Analysis and resolution of identified errors within the created configurations and developments, as well as root cause analysis.

+ Execution of regression tests for own developments and resolution of errors found in test and acceptance cycles within the created configurations.

+ Assessment of the impact of planned changes on existing configurations, integrations, data, CMDB, security, performance, and upgradeability before technical implementation.

+ Participation in technical reviews of created solutions and implementation of resulting adjustments before deployment.

+ Deployment of development and configuration artifacts required for adoption into the target environment according to the client's technical specifications.

+ Creation and handover of technical documentation for configurations and developments implemented within the scope of the assignment.

+ Documentation of system configurations, technical design decisions, and relevant technical dependencies.

Project No.:

1084810

Project Title:

1084810 ServiceNow ITSM Development

Job Type:

Freelance

Requirements

+ Several years of practical experience in ServiceNow ITSM

+ Profound knowledge of the modules Incident, Problem, Change, Request, Service Catalog, and CMDB

+ Experience in development and configuration with ServiceNow JavaScript, Flow Designer, and platform-specific components (e.g., Business Rules, Script Includes, Client Scripts, and ACLs)

+ Experience with the implementation and customization of Service Catalogs, workflows, and automations

+ Experience in building and further developing CMDB structures

+ Experience with integrations via IntegrationHub, REST APIs, or comparable interface technologies

+ Experience in technical testing, error analysis, and documentation

+ ServiceNow certifications (e.g., CSA or CAD)

+ Experience with additional ServiceNow modules such as ITOM or Service Portal

+ Experience in complex enterprise environments

+ Very good English skills, written and spoken

+ German language skills are an advantage

Additional Information:

SOLCOM is one of the leading technology service providers in the fields of software development, IT, and engineering. For over 20 years, we have been a partner to globally operating top companies in all industries and are deployed worldwide wherever innovation is decisive.

Project details

Remote / Hanau

02.11.2026

3 months

• Start: 2026-11-02
• Duration: 3 Monate
• Remote: remote
• Location: Remote / Hanau, Deutschland, DE
• Languages: German