ServiceNow Request Management & IT Asset Management Consultant

Project overview

We are looking for a ServiceNow Request Management & IT Asset Management Consultant.

Request Management & IT Asset Management

The role supports us in the functional and technical development of ServiceNow processes, particularly at the interface between:

Service Request ? Approval ? Fulfillment / Sourcing ? Purchase Order ? Delivery / Receiving ? Stock ? Asset Assignment ? Asset Lifecycle ? CMDB

The focus is explicitly on process design, standard ServiceNow functionality, configuration, and functional consulting, not individual software development.

Responsibilities

Groups

unnecessary customization

Solid experience with ServiceNow Asset Management and

hardware-related procurement processes is very important.

The freelancer should functionally understand the entire lifecycle:

Request ? Approval ? Sourcing ? Stock Check ? Purchase Order ? Vendor ? Delivery ?

Receiving ? Stockroom ? Reservation ? Assignment ? In Use ? Transfer ? Retirement

This includes in particular:

Good knowledge is an advantage, especially:

/ Fulfillment processes

Here I am not looking for a deep Discovery Engineer, but someone who clearly understands the connections between ITAM, CMDB, Request/Fulfillment, and ITOM Visibility.

ServiceNow Workspaces

The role operates under a clear Workspace-first / Workspace-only strategy.

Practical experience is particularly expected with:

The person should not primarily design processes from the perspective of Classic UI / Backend Forms,

but understand how the respective persona actually performs their tasks in the intended workspace.

• Request Management & Service Catalog
• Analysis and optimization of existing request and fulfillment processes
• Further development and structuring of the Service Catalog
• Conception of Catalog Items and Order Guides
• Understanding of the ServiceNow Request Model:
• Definition of meaningful fulfillment, approval, and assignment processes
• Consulting on the replacement of generic requests with standardized catalog items
• Definition of responsibilities between Requester, Approver, and Fulfillment
• Use of standard functionality and automation options instead of
• Asset Management & Procurement
• Hardware Asset Management
• Asset Workspace
• Product Models / Hardware Models
• Stockrooms and inventory
• Asset Reservation and Assignment
• Stock Transfers / Transfer Orders
• Purchase Orders and Purchase Order Lines
• Receiving
• Sourcing processes
• Asset Lifecycle and status models
• Interaction between Request Management and Asset Management
• Delineation Asset vs. Configuration Item
• CMDB / ITOM Visibility
• Basic CMDB understanding
• CI Lifecycle
• Relationships between Asset and CI
• Data quality and ownership
• Understanding of Discovery / ITOM Visibility
• Understanding which information comes from Discovery and which is maintained by Asset
• Basic CSDM understanding
• Service Operations Workspace (SOW)
• Asset Workspace (AW)
• CMDB Workspace
• Knowledge Management / Knowledge Workspace

Requirements

Framework:

• Several years of practical experience with ServiceNow ITSM
• Very good knowledge of Request Management
• Very good knowledge of the Service Catalog
• Very good knowledge of IT Asset Management / Hardware Asset Management
• Experience with End-to-End Hardware Procurement / Fulfillment
• Experience with Sourcing, Purchase Orders, Receiving, and Stockrooms
• Solid understanding of REQ / RITM / SCTASK
• Understanding of the Asset ? CI relationship
• Practical experience with current ServiceNow Workspaces
• Ability to translate requirements into standard ServiceNow functionality
• Experience in analyzing and optimizing existing processes
• Ability to develop functional requirements with Process Owners and operational teams
• Good English communication skills for an international environment

Project details

asap

6 months+

Utilization: 5 days/week

Mannheim (3 days/week), remote (2 days/week)

Language: German and English

• Start: flexible
• Location: DE
• Languages: German