Solution Architect / GenAI / Conversational AI / Genesys Integration / Cloud (AWS / Kubernetes)

Project overview

Solution Architect / GenAI / Conversational AI / Genesys Integration / Cloud (AWS / Kubernetes) /100%/ ZH

Project: As part of a GenAI platform, innovative voice capabilities are being developed and integrated into production. The goal is the seamless connection of a telephony system (Genesys) to a scalable AI platform within the bank's architecture.

Responsibilities

Conception and implementation of the integration of Genesys with the GenAI platform, including data ingestion, model training, and API/endpoint design

Development of scalable, secure, and regulatory-compliant architectures across cloud (AWS/Azure) and on-premise systems

Definition and establishment of architectural specifications for databases (e.g., Amazon RDS, MSSQL), applications, and platforms

Implementation and integration of Speech-to-Text (ASR) and Text-to-Speech (TTS) solutions

Ensuring the smooth integration of AI components into existing system landscapes (Cloud & Legacy)

Close collaboration with Business Engineering, IT Architecture, and Security to translate business requirements into technical solutions

• Solution Architecture & Integration:
• End-to-End Architecture Design:
• Technical Standards & Blueprints:
• Voice/AI Use Cases:
• System Integration:
• Stakeholder Collaboration:

Requirements

Languages:

Reference No: 925104MH

Role: Solution Architect

Region: Zurich and Region

Utilization: 100% (Hybrid only within Switzerland)

• Several years of experience in DevOps / Solution Architecture (5-8 years)
• Profound knowledge of system design & integration patterns (Microservices, Event-driven Architecture, APIs)
• Experience with Genesys and integration of telephony/voice systems
• Strong cloud expertise (AWS preferred, Azure advantageous)
• Experience with Kubernetes / container orchestration
• Know-how in AI/voice technologies (ASR, TTS)
• Experience in integrating AI solutions into complex IT landscapes (Cloud & On-Prem)
• Knowledge of regulated environments (e.g., banking) is advantageous
• German: C2
• English: C1

Project details

01.10.2026

End Date: 30.04.2027

Application Deadline: 03.08.2026

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About Us: ITech Consult is an ISO 9001:2015 certified Swiss company with branches in Germany and Ireland. ITech Consult specializes in placing IT candidates for contract work. We were founded in 1997 by IT professionals and therefore know how important professional support is when searching for and working on projects.

• Start: 2026-10-01
• Remote: hybrid
• Location: Zürich, CH
• Languages: German, English