Required skills
- Technical Support
- Customer Communication
- Service Management
- SPS
- Tensioning Technology
- SPS Software
- Helpdesk
- Service Desk
- Ticketing Systems
- Fault Analysis
- Error Diagnosis
Languages: German
Job description
The role involves taking and processing fault reports and service requests, communicating with customers, and analyzing and resolving technical issues. The position requires experience in technical support and familiarity with ticketing systems.
Project overview
Your Responsibilities
Your Benefits with Us
- Acceptance and processing of fault reports and service requests
- Communication with customers via telephone, email, and ticketing systems
- Recording, processing, and documentation of tickets and support processes
- Analysis and initial processing of technical faults according to defined processes
- Classification and escalation of support cases to relevant specialist and support units
- Ensuring compliance with service processes and agreed service levels
- A lot of flexibility through the possibility of mobile working
- Professional and personal development opportunities
- You can contribute your own ideas and actively shape things with us
- Networking and just having fun at team events, Christmas parties, or summer festivals
- Subsidy for computer workstation glasses
- Guaranteed and constant workload over the entire project period
- Company pension scheme
Requirements
- Experience in technical support, helpdesk, or service desk environments
- Practical experience with ticketing systems and service management solutions
- Knowledge in fault analysis and error diagnosis of technical faults
- Confident and professional demeanor in customer communication
- Willingness to work in a 24/7 shift system
- Very good German and English skills
Project details
- Start: 2027-01
- Remote: hybrid
- Location: Nürnberg, Deutschland, DE
- Languages: German
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