Required skills
- Customer Service
- SAP
- ERP
- Technical Support
- Sales Administration
- Complaint Management
- Order Processing
- Communication
Languages: French
Job description
The client is looking for a candidate to join the Level 2 customer service team to manage customer files and related administrative and technical tasks. The role involves handling customer complaints, managing contracts, and ordering spare parts.
Project overview
job description
Would you like to take on challenges as a Commercial and Technical Manager (M/F) within a dynamic team?
Our client is looking for someone to join the Level 2 customer service department to manage customer files and the administrative and technical tasks related to the business.
Manage complaints and exchanges with customers by phone, email, and mail
Prepare quotes, record, and cancel contracts in the IT system
Order spare parts on the SAP ERP and receive calls from technicians
Perform administrative data entry for contracts and ensure file follow-up
profile sought
You have successful previous experience in a similar role or in technical customer relations.
You have a perfect command of the French language, both spoken and written.
You are rigorous, punctual, and possess excellent professional communication skills?
This position is for you.
about our client
Our client, located in the 93 department, operates in the technical sector and associated services.
Why join this company?
Our client offers a structured environment with high-performance tools and valuable internal benefits, providing a framework conducive to involvement and skill development within a team dedicated to customer service.
experience level
qualification
education level
- 3 year(s)
- Supervisor (Telesales) (M/F)
- BAC+2
Project details
- Start: flexible
- Duration: 5 mois
- Location: Drancy, Seine-Saint-Denis, FR
- Languages: French
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Found on Randstad FR