Required skills
Languages: Dutch
Job description
Lead the KCC customer contact team, focusing on coaching, HR processes, and process optimization. Requires HBO level, leadership experience in customer contact, and public sector experience.
Project overview
The assignment includes managing the Reception, Telephony, Webcare, Mail, and Service & Safety team within the KCC.
Profile of the suited interim professional:
- Leading the team in a coaching and results-oriented manner
- Managing the HR cycle, including personnel development, sustainable employability, and absence management
- Fostering ownership, craftsmanship, and mutual collaboration
- Ensuring a good balance between quality, continuity, capacity, and workload
- Identifying improvement opportunities and contributing to the optimization of processes and services
- Acting as a sparring partner for employees and the first point of contact for the cluster manager
- Contributing to the further development of the cluster and the organization
- Working and thinking level at HBO (higher professional education) level, demonstrable in the CV
- Minimum 3 years of management experience, of which at least 1 year in the last 5 years within a customer contact organization
- Proven experience in managing the HR cycle
- Experience as a manager within a customer contact, service, or public-facing organization
- At least 2 years of experience gained at a municipality, province, or other government organization
- Experience as a participant in a management team and in establishing collaboration between departments
Project details
- Start: flexible
- Duration: 6 months
- Location: Emmeloord, Utrecht, Flevoland, NL
- Languages: Dutch
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