Team Manager

Project overview

Please note! This request is not intended for freelancers. Therefore, we would like to receive CVs from employees who are employed by a company of which they are not an owner.

Your team consists of about 40 professionals. They work in 4 clusters on platforms for mail, fixed telephony, mobile telephony, and UC clients. They are responsible for, among other things, the correct functions in video communication, a solid infrastructure behind the email service, a good foundation for the various call centers, and reliable data traffic via SIM cards.

You will monitor the quality and future-proofing of these platforms. You will be the first point of contact for suppliers, the involved SSC departments, and users. You will also commission migration and optimization projects and manage the smart use of budgets.

In addition to the ITIL processes for management activities, SSC-ICT has initiated the transition to an agile development environment. Your clusters for mail and UC clients are already participating in agile release trains. As a manager, you will motivate all colleagues within Unified Communications to take ownership of their part in their cluster's work according to the agile mindset. With your own initiative, you will ensure quality and results. As a manager, you play an important role in realizing SSC-ICT's ambitions.

We are modernizing our services and portfolio, increasing digital resilience, and elevating our customer focus to a higher level. Internally, we focus on a pleasant and safe working environment where everyone is given the space to be themselves and to grow. You provide direction and space (with support) to your team and remove obstacles. You are also an involved manager with a great capacity for reflection.

SSC-ICT

To continue serving our ministries well, we want to develop further. We do this in interaction with our clients, the ministries. Because we are the ICT service provider of and for the government, and are proud of our public task and the large-scale projects that matter.

The origin of SSC-ICT

At the beginning of this millennium, all ministries handled the ICT workplaces for their civil servants themselves – and independently of each other. To create one efficient and uniform line for this service, the various ICT organizations bundled their activities. Over the years, there have been various compositions and names, but since 2014 SSC-ICT has been a fact.

Where are we now?

SSC-ICT has grown into an organization of approximately 1,200 employees and contributes to a modern government with secure, flexible, and effective ICT services. We provide these services to the following ministries:

ICT must always be available and is increasingly crucial for the primary processes of these ministries. Our government colleagues work at various locations and on different devices: via desktop and laptop, but also on tablet and smartphone. Speed and flexibility are becoming increasingly important. Providing ICT for and with the government is a challenging task. The field of work is diverse and the security requirements are high.

Where are we heading?

SSC-ICT is growing into one organization with one face. We continue to work on a transparent way of working and optimal service delivery: standard where possible, customized where necessary. The ministries rely on our secure, reliable ICT services that are always available. The goal: to deliver stable ICT services in a rapidly changing digital world.

"We do this by working together, learning from each other, putting user experience first, and above all, by enjoying our work!"

SSC-ICT Business Unit IT Standard Services (BST)

This business unit's main task is to provide services that have no direct link to a unique (primary) process of customers and are therefore suitable for standardization. These services are also suitable for offering in a uniform manner to all or multiple customers.

• Ministry of the Interior and Kingdom Relations
• Ministry of Justice and Security
• Ministry of Foreign Affairs
• Ministry of Infrastructure and Water Management
• Ministry of Social Affairs and Employment
• Ministry of Health, Welfare and Sport
• Ministry of Finance

Requirements

Candidate has at least a Bachelor's degree.

Candidate has at least 3 years of experience managing a team of at least 15 employees (HR and results-responsible).

Wishes

Degree to which the candidate has experience with unified communication services such as mail, telephony, chat, video, and collaboration tools.

Degree to which the candidate has experience implementing changes.

Degree to which the candidate has experience with Agile working methods.

Degree to which the candidate has experience working in a government ICT organization.

Candidate understands the assignment and fits within the organization.

Competencies: Organizational sensitivity; Solution-oriented; Results-oriented; Building support.

Project details

• Start: 2026-12-31T23:00:00
• Location: Den Haag Zuid-Holland, NL
• Languages: Dutch