Technical Employee Product Complaint Handling

Project overview

We are looking for a Technical Employee for Product Complaint Handling at our location in Bavaria. In this role, you will be the central point of contact for processing and coordinating product complaints from international sales organizations.

Your tasks include organizing returns, incoming goods inspections, and professional photo documentation. You will conduct standardized failure analyses and technical investigations and create detailed analysis, investigation, and final reports. You will work closely with Complaint Specialists and relevant departments. An important aspect of your work is the continuous documentation of investigation results and the optimization of complaint processes.

For this position, you should have completed technical or commercial training – for example, as an industrial mechanic, mechatronics technician, or technical assistant. Technical understanding and experience in processing and analyzing technical products are advantageous. You have proficient knowledge of Microsoft 365, especially Outlook, Word, and Excel. Experience in creating technical reports and documentation, as well as knowledge of photo documentation, is desirable.

Organizational skills in handling complaint and logistics processes, good English skills, and an independent, structured, and reliable way of working are also important. The position must be filled on-site.

Project details

• Start: flexible
• Remote: remote
• Location: Kaufering, Bayern, DE
• Languages: German, English