Job description
Project overview
Join a leading technology company as Senior Customer Engineer – Level 2!
Job Description:
Job Title: Senior Customer Engineer - Level 2
Project details
Derby, DE24 8DZ
PAYE – £14.90/hr (Basic) or UMB £19.33 per hour (Inside IR35)
Start/End Date: 01/12/2026 to 03/05/2027
Work Schedule: Mon–Fri 09:00–17:30
Key Responsibilities
Skills and experience
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#4836172 - Janhavi Bajpai
- Undertake incident and request tasks
- Possess 2nd line responsibility for resolving incidents with SLA
- Maintain a ?2% incident per month target
- Be responsible for the completion of assigned works within allocated timeframes
- Undertake Project Tasks, supporting both internal and external Project Managers
- Undertake Non-Standard Requests tasks to agreed timescales
- Proactively communicate and coordinate with Level 3 teams to highlight major level issues
- Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
- Install & configure software and hardware
- An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
- Experience handling LTSC Channels and KIOSK is highly desirable
- Basic level understanding of SCCM/Active Directory and a working knowledge of IT service models
- Networking experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
- An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
- Computer peripherals – including, but not limited to, printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
- Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
- Excellent customer interface and customer service skills
- Some flexibility with working hours when needed
- Full UK Driving Licence.
- Start: flexible
- Location: Derby, GB
- Rate: 19-19 EUR/h
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