TIBCO Middleware Application Support Analyst L2/L3

Project overview

We are looking for an experienced Application Management Services (AMS) specialist for technical support in a regulated environment. You will act as an escalation point for complex technical issues and work closely with business units, vendors, infrastructure teams, and application owners.

In this role, you will be responsible for L2/L3 support of multiple commercial and in-house applications, especially TIBCO-based middleware services. You will ensure service continuity, compliance with Service Level Agreements, and high-quality problem resolution.

Responsibilities

• Triage, diagnosis, and resolution of incidents with a focus on user information and ticket lifecycle management
• Performing root cause analysis for recurring and critical incidents
• Support of Service Requests (access, configuration, data updates)
• Coordination of change and release activities, including impact analysis and deployment validation
• Management of operational documentation (SOPs, Runbooks, Knowledge Articles)
• Collaboration with product vendors and internal teams
• Monitoring, health checks, and vulnerability management
• Contribution to continuous improvements through trend analysis and automation opportunities

Requirements

The position is limited to 6 months and extendable. Regular on-site customer visits are required.

• Hands-on L2/L3 experience with TIBCO Middleware (Messaging, File Transfer, Database, API/Web Services, SAP Interfaces)
• Proven AMS experience in managed services or enterprise support
• Solid understanding of ITIL processes
• Strong troubleshooting skills
• Experience with ITSM tools and CMDB practices
• Ability for log analysis and coordination with various teams

Project details

• Start: flexible
• Duration: 6 months, extendable
• Remote: remote
• Location: Stevenage, DE
• Languages: German