Required skills
- IT Infrastructure Services
- MSP Transition
- DevOps
- Automation
- Service Desk
- Digital Workplace
- Network Services
- Data Center Services
- Stakeholder Management
- Strategic Consulting
- IT Service Management
- SMAX
- Qualtrics
- XMO
- Nexthink
- Artificial Intelligence
- Financial Services
- Banking
Languages: German
Job description
Keil Business Solutions GmbH is seeking a Transformation Leader for an IT Infrastructure Services and MSP Transition project. The role involves modernizing service delivery models, leading AI-driven optimization, and managing various transformation initiatives.
Project overview
Keil Business Solutions GmbH is an innovative IT service provider.
For a customer project, we are currently looking for a
Transformation Leader – IT Infrastructure Services and MSP Transition – remote - November 2026
Task:
Driving the modernization of service delivery models, particularly through DevOps and automated operating processes.
Leading AI-supported optimization initiatives in the Service Desk and Infrastructure Services areas.
Managing experience management initiatives using Qualtrics/XMO and analyses for Digital Employee Experience (Nexthink).
Leading transformation initiatives in Modern Device Management and Digital Workplace.
Optimizing IMACD processes (Install, Move, Add, Change, Dispose), service restoration, and operational excellence.
Identifying and implementing process, workflow, and tool optimizations in the SMAX (Service Management Automation X) area.
Leading further development and optimization initiatives for T-Core and associated platforms.
Strategic consulting and support for senior management and those responsible for individual service areas.
Establishing governance structures, KPIs, and continuous improvement programs across the entire Infrastructure Services area.
Requirements
Many years of experience in leading and implementing transformation programs in the area of Infrastructure Services.
Sound knowledge in the areas of IT Service Desk, Digital Workplace, Network, and Data Center Services.
Strong skills in stakeholder management, strategic consulting, and communication with top management.
Experience with SMAX, Qualtrics/XMO, and Nexthink, as well as in the transformation of IT Service Management processes.
Demonstrable experience in the conception and implementation of initiatives in the areas of Artificial Intelligence (AI), automation, DevOps, and operational process optimization.
Experience in the Financial Services environment, particularly in the banking sector.
Project language: German and English
Project details
09.11.2026
9 months + option
Utilization: 4-5 days per week
Frankfurt and remote
On-site portion: 40% Frankfurt and 60% remote
- Start: ab sofort
- Duration: 9 Monate
- Remote: remote
- Location: Frankfurt, Deutschland, DE
- Languages: German
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