Required skills
Languages: French
Job description
Seeking a VIP Proximity Support Technician for a 12-month renewable mission in Colombes, focusing on IT support for VIP users with a strong emphasis on reactive and quality service.
Project overview
We are looking for a VIP Proximity Support Technician for a 12-month renewable mission in Colombes.
Context and Objective
Our head office requires proximity IT support, with particular attention to VIP users. The resource will need to ensure an on-site presence, guarantee responsive and quality support for all incidents and requests within the scope of user services.
An excellent presentation, very good communication skills, and solid technical expertise are essential.
Hours to be respected (a requirement)
Monday to Friday: 8:30 AM to 5:30 PM.
Duration and period of the mission
Main tasks
Profile sought
- Desired start date: November 2026
- Estimated end of mission: December 2027, extension possible
- Provide proximity IT support, particularly to VIP users.
- Welcome and assist users at the IT department kiosk and systematically open a ticket for each request.
- Diagnose and handle incidents and requests related to workstations and the user environment, escalating to the relevant teams when necessary.
- Handle tickets related to new arrivals at Suffren.
- Participate in the preparation, installation, and replacement of user equipment.
- Manage local IT stock, perform inventories, and coordinate restocking needs with asset management.
- Support IT operations and changes requiring a field presence with VIP personnel.
- Identify problems encountered on site, report specific needs, and contribute to service improvement initiatives.
- Manage the backlog of user support tickets.
- Proven experience in proximity support and VIP support.
- Good command of Microsoft environments and the Windows workstation.
- Knowledge of Microsoft 365 and workstation management tools is appreciated.
- Very good service orientation, excellent communication, and posture suitable for VIP stakeholders.
- Very good presentation and excellent communication skills, with a professional posture adapted to a VIP environment.
- Autonomy, responsiveness, rigor, and ability to manage priorities.
- Ability to work in coordination with support, proximity, and asset management teams.
Project details
- Start: 2026-11-01
- Duration: 12 mois (renouvelables)
- Location: 92700 COLOMBES, FR
- Languages: French
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