Warranty & Goodwill Auditor - Automotive / Aftersales

Project overview

For an exciting mandate on behalf of a renowned management consultancy, we are looking for an experienced and communicative freelance Warranty Auditor (m/f/d) for the project environment of a leading German premium automobile manufacturer (BMW).

In this demanding role, you will act as a central link between the manufacturer's specifications and the operational reality in the trade. You will visit contract partners nationwide to conduct in-depth audits of warranty cases, analyze workshop processes, and advise management on-site at eye level. If you have gasoline in your blood, know the processes of a car dealership inside out, and want to create added value as a neutral but assertive appraiser, this is the ideal project for you.

• Start: asap
• End: 07/15/2027
• Utilization: 24 hours/week
• Area of operation: Saxony/Thuringia/Lower Saxony
• travel time counts as working time
• remote/on-site: approx. 30%, 70% travel activity

Responsibilities

Profile:

• On-site audits: Independent auditing of BMW contract partners on-site based on practical spot checks in the warranty and aftersales sector.
• In-depth checks: Detailed verification of individual cases for correct documentation, application of correct labor values, and strict logic checks (Were billed parts actually ordered, stored, and physically installed?).
• Process analysis: Assessment of general workshop procedures and infrastructure, including checking stock levels and the proper storage of special tools.
• Reporting & Management Presentation: Creation of well-founded final reports and direct discussion of audit results with the management or service management of the respective dealership.
• Process optimization: Formulation of concrete recommendations for action to improve dealer processes and consistently bring them into line with manufacturer specifications.
• Coaching (Optional): Upon request of the dealer, targeted coaching of service employees to sustainably address identified weaknesses in the processes.
• Industry expertise: Profound operational experience in the aftersales department of a car dealership.
• Brand know-how: Ideally, in-depth brand knowledge in the BMW environment (systems, guidelines, processes).
• Technical competence: Demonstrable practical experience in conducting warranty audits as well as in quality assurance and compliance in workshop operations.
• Willingness to travel: Willingness to travel (approx. 70%). The ideal place of residence for this project is in East Germany.
• Personality: Confident and sovereign demeanor combined with strong assertiveness towards dealers and management.
• IT affinity: Confident and routine handling of laptops and common Microsoft Office applications for data analysis and reporting.
• Languages: Fluent German at native speaker level; good English skills are a clear plus.

Project details

• Start: ab sofort
• Duration: 8 Monate
• Remote: hybrid
• Location: Leipzig, Deutschland, DE
• Languages: German