Required skills
- WFM Advisor
- WFM Tool Selection
- WFM Tool Implementation
- WFM Process Optimization
- Capacity Planning
- Forecasting
- Scheduling
- Operational Control
- Power BI
- Excel
- Stakeholder Management
- Training
Languages: Dutch
Job description
Seeking an experienced WFM Advisor to finalize a WFM tool selection, implement a roadmap, and optimize WFM processes for a control tower operation. The role involves setting up the tool, defining responsibilities, training staff, and reporting on KPIs.
Project overview
Job Description
Responsibilities
Background of the assignment
Within the JZ Control Tower, there is a need for a substantial quality and efficiency improvement in Workforce Management (WFM) and integrated capacity planning. To make operational control future-proof, temporary, high-quality external expertise is necessary at the intersection of WFM tooling, process standardization, and capacity management. This specialized knowledge and transformation experience are not available within the current staff.
- Completing and continuing the WFM tool selection by validating the functional, operational, and technical frameworks of the possible scenarios.
- Developing a concrete implementation roadmap and handover plan based on the scenario chosen by the architecture board.
- Configuring the WFM tool and advising on configuration choices, taking our specific needs into account.
- Setting up and optimizing processes for the different WFM steps (forecasting, capacity planning, scheduling, operational control).
- Writing work instructions for the different process steps.
- Together with management, determining where responsibilities lie within the different WFM steps and ensuring a clear division of tasks.
- Training and guiding employees in executing the process steps and supporting them in using the new WFM tool.
- Assisting in developing and configuring dashboards to monitor and report on performance indicators, and making recommendations for improvements.
- Responsible for structured communication and stakeholder engagement during the implementation process.
Requirements
The proposed candidate has a minimum completed HBO (higher professional education) degree.
The proposed candidate has a minimum of 5 years of experience as a WFM advisor.
The proposed candidate has a minimum of 2 years of experience with configuring WFM processes.
The proposed candidate has a minimum of 2 years of experience with implementing a WFM tool.
Additional Knowledge
Upon receipt, the CVs will be assessed by the hiring manager based on the following criteria. The hiring manager will invite a maximum of three (3) candidates who meet the requirements for a selection interview. The three highest-scoring candidates, based on the wishes, will be invited for a selection interview.
Work experience with PowerBI (maximum 10 points)
Candidate has 2 years or more of work experience with PowerBi (10 points)
Candidate has 1 to 2 years of work experience with PowerBi (5 points)
Candidate has 0 to 1 year of work experience with PowerBi (0 points)
Work experience with Excel (maximum 10 points)
Candidate has 2 years or more of work experience with Excel (10 points)
Candidate has 1 to 2 years of work experience with Excel (5 points)
Candidate has 0 to 1 year of work experience with Excel (0 points)
Work experience in large organizations, 1000+ employees (10 points)
Work experience in training and guiding employees in new tools (10 points)
Candidate has 2 years or more of work experience in training and guiding employees in new tools (10 points)
Candidate has 1 to 2 years of work experience in training and guiding employees in new tools (5 points)
Candidate has 0 to 1 year of work experience in training and guiding employees in new tools (0 points)
Competencies
Analysis
Planning and organizing
Networking
Creativity
Project details
- Start: 2026-12-31T23:00:00
- Location: Den Haag Zuid-Holland, NL
- Languages: Dutch
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