Process Manager

Project overview

Assignment Description:

Temporary strategic and operational assistance to the Head of Department – Development of Digital Services

DIO aims to be the strategic digitalization partner for the ministries. The Digital Services Department plays a central role in this work through the management and further development of digital services that support the needs of the ministries. The development towards Next DIO involves increased emphasis on service orientation, interdisciplinary collaboration, and clearer roles and responsibilities.

The department will therefore further develop its organization, governance, and working methods, while ongoing operations and deliveries are maintained. The changes should facilitate sustainable leadership, strong professional communities, and good interaction between the line organization, service areas, and interdisciplinary teams.

To plan and implement this work, the Head of Department needs an experienced advisor who can combine strategic sparring with practical assistance in the organizational change.

Purpose of the Assignment

The assignment will strengthen the Head of Department's capacity to develop and change the organization of Digital Services towards Next DIO and service orientation. The resource will act as an advisor and close sparring partner, assisting in the planning of the organizational change, assessment of organizational design, and implementation of the new organization. The work will encompass working methods, governance, and clearer roles and responsibilities, including the interaction between line responsibility and service area responsibility, based on the department's goals and user needs.

The Resource Shall:

The assistance will be provided in collaboration with the Head of Department and relevant parts of the organization. It will combine analysis and advice with practical contributions that enable DIO to better implement and continue the development.

Main Areas of the Assignment - Strategic Sparring and Development of Governance

The resource will advise the Head of Department and assist in developing and establishing a new organization for the department with good governance, clear roles and responsibilities, and appropriate working methods. The work will contribute to good interaction between line responsibility and service area responsibility.

The assistance will include, among other things:

Organizational Development and Organizational Design

The resource will assist the Head of Department in planning the development process and exploring how structure, roles, responsibilities, and collaboration can support the desired direction and user needs. The work will not assume a specific organizational model.

Support for Implementation, Teams, and Working Methods

The resource will support the Head of Department and the organization in implementing decided changes and contribute to the practical functioning and further development of teams and working methods by DIO.

Expected Contribution and Results

The assignment should contribute to lasting improvements developed and anchored within DIO. Expected results include:

Specific activities and needs for documentation, plans, and documentation will be clarified continuously with the Head of Department within the assignment's framework. The resource will take responsibility for agreed-upon tasks and actively contribute to progress. Ownership of the development and decisions lies with DIO, and the implementation will be adapted to necessary decision-making and involvement processes.

Working Method and Organization

The Head of Department is responsible for the assignment and the primary contact person, and will prioritize the assistance. The work will be carried out in close collaboration with the organization. Section managers will be involved in development, anchoring, and implementation. Other collaboration within DIO will be clarified during planning.

The resource is expected to:

Scope of the Role

The resource will act as an advisor and assist the Head of Department in the development and change of the department's organization. The goal is a new organization with better governance, clearer roles and responsibilities, and appropriate working methods. Solutions will be developed and anchored together with DIO. The resource is responsible for agreed-upon tasks and practical contributions, while DIO owns the process and makes the decisions.

Assistance to section managers will concern common development and change activities and will be prioritized by the Head of Department. General relief in ongoing management, employee follow-up, operations, and deliveries is not included.

The resource does not have formal line or personnel responsibility. Decisions are made within DIO's ordinary governance and decision-making lines.

Requirements for Offered Resource - Mandatory Requirements

• Contribute to strengthening the department's strategic management capability
• Support organizational development and the implementation of changes
• Contribute to the establishment and practical functioning of new teams and working methods
• Contribute to better structure, progress, and follow-up
• Sparring on strategic and organizational choices, alternatives, consequences, and risks
• Contribution to understanding the connection between organization, competence, capacity, working methods, and deliveries
• Contribution to appropriate forms of prioritization, decision-making, and follow-up
• Support for translating the direction of Next DIO and service orientation into changes in the department's organization and working methods
• Assistance in illuminating strategically important issues and preparing and following up on decisions
• Support for concretizing goals, design criteria, and a development process with activities, involvement, and decision points
• Contribution to assessments of section structure, span of control, management capacity, and division of responsibilities
• Assistance in using existing documentation and, if necessary, supplementing insights on capacity, competence, and future needs
• Support for identifying gaps and illuminating alternatives, recommendations, risks, and consequences as a basis for decisions
• Assistance in clarifying roles, responsibilities, decision-making authority, and interaction between the line, service area responsibility, and product/service teams
• Facilitation of work sessions, involvement, shared understanding, and anchoring across sections
• Support for planning and follow-up of the transition to the new organization, with clarification of activities, responsibilities, and milestones
• Contribution to the establishment and development of teams, mandates, roles, interfaces, and collaboration arenas
• Assistance in coordinating activities and clarifications across sections
• Support for testing, learning, and improving working methods
• Assistance in managing risks, dependencies, and obstacles, and highlighting the need for decisions
• Support for involvement, anchoring, and communication throughout the process
• Contribution to documentation, knowledge transfer, and continuation of the development work within the organization
• Clearer direction and better coherence between goals, priorities, and execution
• Better basis for organizational choices, with insight into capacity, competence, consequences, and risks
• Organization and division of responsibilities that support service orientation, collaboration, and user value
• Teams and working methods that function in practice and can be further developed
• Better structure, progress, and follow-up in the development work
• Increased organizational capacity to continue the development after the assignment
• Quickly familiarize themselves with the department's areas of responsibility, challenges, and priorities
• Work independently and proactively within agreed frameworks
• Take responsibility for agreed-upon tasks and contribute to a simple structure, progress, and follow-up in the development work
• Combine analysis and advice with practical implementation assistance
• Involve relevant managers and employees
• Highlight risks, dependencies, and the need for decisions early on
• Contribute to necessary documentation, learning, and knowledge transfer so that the work can be continued

Requirements

Desired Qualifications

It is desirable that the resource has:

Personal Qualities

Emphasis will be placed on the resource having:

Scope 900 hours, Start Date: ASAP - 30.06.2027

Option for extension by agreement

• Relevant higher education. Long and particularly relevant experience can compensate for the education requirement
• Solid and documented management experience from large or complex organizations
• Experience with both strategic and operational management
• Documented experience with organizational development and change management, including planning, organizational design, and practical implementation of new organization, as well as good knowledge of organizational design and governance models for technology, digitalization, or service organizations, including the interaction between line responsibility, service area responsibility, and interdisciplinary teams
• Experience assisting executive or departmental management in demanding development or transformation processes
• Experience translating goals and decisions into concrete actions and results
• Experience driving activities across organizational units and disciplines
• Very good oral and written communication skills in Norwegian
• Management experience from technology, digitalization, or service organizations
• Experience from the public sector or politically managed organizations
• Experience with establishing and developing product or service teams
• Experience with assessing span of control and interaction between line organization, teams, and cross-functional responsibilities
• Experience with competence and capacity analyses
• Experience with developing management teams and governance models
• Understanding of the connection between organization, technology, competence, services, and business management, as well as knowledge of relevant professional methods, recognized practices, and experiences from comparable organizational changes, and the ability to adapt these to DIO's needs and frameworks
• High managerial credibility and good role understanding
• Combines strategic perspective with practical execution ability
• Is independent, structured, and results-oriented
• Creates progress without needing micromanagement
• Is confident and constructive in dialogue with leaders
• Can challenge assessments in a respectful manner
• Builds trust and good collaborative relationships
• Handles complex and sensitive issues with high integrity
• Contributes to holistic thinking and cross-functional collaboration
• Shares competence and enables the management team to continue the work

Project details

Onsite Oslo

Internal application deadline: 10.11 at 14:00 - Contact us for a competency matrix.

• Start: flexible
• Duration: 7-9 months
• Remote: onsite
• Location: Oslo, Norway, NO
• Languages: Norwegian