ServiceNow Consultant

Project overview

This is a contract ServiceNow Consultant role focused on hands-on platform administration, development, and solution design across ITSM, ITOM, integrations, and mobile applications. The core requirements include ServiceNow ITSM processes and configuration, CMDB and Discovery capabilities, integrations, mobile configuration, JavaScript and Glide APIs, plus the mandatory CSA and CIS-ITSM certifications. The role also includes end-to-end implementation and support, client interactions, requirements gathering, upgrades, performance optimization, and troubleshooting.

CIS-Discovery and CIS-Service Mapping or CAD are preferred, along with exposure to Service Portal or Employee Center, Service Graph Connectors, and Agile/Scrum. The requested experience band is 5–8 years, and the location is India; the work mode is not specified. The description does not identify a specific client, industry, or product team beyond the ServiceNow platform scope.

Responsibilities

• Incident, Problem, Change, Request, Knowledge Management
• Service Catalog, Flow Designer, Workflow
• Business Rules, Client Scripts, UI Policies, ACLs
• End-to-end ITSM implementation and support experience
• CMDB design, governance, and health management
• Discovery and MID Server administration
• Service Mapping & Event Management
• Troubleshooting CMDB and Discovery-related issues
• REST/SOAP API development and troubleshooting
• Integration Hub and Spokes
• Web Services, Webhooks, Data Import/Export
• Integrations with Azure/Entra ID, Jira, Monitoring Tools, AD, SAP, or similar enterprise applications

Requirements

• ServiceNow ITSM processes: Incident, Problem, Change, Request, and Knowledge Management
• Service Catalog, Flow Designer, and Workflow
• JavaScript, Glide APIs, Business Rules, Client Scripts, UI Policies, and ACLs
• End-to-end ServiceNow ITSM implementation and support
• CMDB design, governance, and health management
• Discovery and MID Server administration
• Service Mapping, Event Management, and CMDB/Discovery troubleshooting
• REST/SOAP APIs, IntegrationHub and Spokes, web services, webhooks, and data import/export
• Enterprise integrations and integration architecture/data flow, including Azure/Entra ID, Jira, monitoring tools, AD, or SAP
• Now Mobile, Mobile Agent, Mobile Studio, applets, workspaces, approvals, and mobile UI configuration/troubleshooting
• ServiceNow Certified System Administrator (CSA) and CIS-ITSM certifications
• Client interactions, requirements gathering, technical solutioning, upgrades, performance optimization, and troubleshooting

Project details

• Start: flexible
• Remote: hybrid
• Location: India, IN