Required skills
Job description
This is a contract, London-based AD/Director-level role leading end-to-end delivery of a large ServiceNow transformation for a telecom client. The role requires 18+ years in IT or digital transformation, including 10+ years managing large enterprise programs, and strong experience with multi-vendor delivery and scaled Agile approaches such as SAFe. Candidate
Project overview
This is a contract, London-based AD/Director-level role leading end-to-end delivery of a large ServiceNow transformation for a telecom client. The role requires 18+ years in IT or digital transformation, including 10+ years managing large enterprise programs, and strong experience with multi-vendor delivery and scaled Agile approaches such as SAFe. Candidates need strong ServiceNow platform understanding across areas including ITSM, ITOM, CMDB, TSOM, TSM and integrations; hands-on platform experience is not mandatory.
Remedy service assurance knowledge is also mentioned, while preferred additions include SAFe, PMP, PRINCE2, ServiceNow or ITIL certifications. The role description alternates between Portfolio/Program Manager and Delivery Director, while the supplied title specifies AD/Director level; work mode is not specified.
Responsibilities
- Lead end-to-end delivery of a large ServiceNow transformation program for telecom operations.
- Manage multiple workstreams including ITSM, ITOM, CMDB, TSOM, TSM, CSM, and integrations.
- Drive program execution aligned with business transformation goals.
- Establish and maintain program governance frameworks.
- Lead program execution using Scaled Agile frameworks (SAFe / Large Scale Agile).
- Coordinate across multiple Agile Release Trains (ARTs) and Scrum teams.
- Program Increment (PI) Planning
- Release Planning
- Ensure cross-team dependencies are managed effectively.
- Manage delivery across multiple vendors, system integrators, and internal teams.
- Ensure alignment across vendors on
- Delivery timelines
Requirements
- 18+ years of IT or digital transformation experience
- 10+ years managing large enterprise programs
- Large telecom or enterprise platform program delivery
- Multi-vendor and global delivery team management
- Scaled Agile delivery, preferably SAFe, including ART coordination
- Strong ServiceNow platform understanding, especially ITSM, ITOM, CMDB, TSOM, TSM and integrations
- Program governance, planning and delivery management
- Executive stakeholder, financial, risk and dependency management
Project details
- Start: flexible
- Remote: hybrid
- Location: United Kingdom, GB
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