Required skills
Languages: French
Job description
Seeking a ServiceNow Business Analyst with expertise in HRSD and WSD modules for a major international group's platform deployment and evolution project. The role involves bridging business and technical teams to manage projects from needs analysis to production.
Project overview
As part of a project to deploy and evolve the ServiceNow platform within a large international group, we are looking for a ServiceNow Business Analyst specialized in the HR Service Delivery (HRSD) and Workplace Service Delivery (WSD) modules.
You will act as the interface between business teams (HR, general services, and users) and technical teams to support projects end-to-end, from needs analysis to production.
Responsibilities
Profile sought
As part of a project to deploy and evolve the ServiceNow platform within a large international group, we are looking for a ServiceNow Business Analyst specialized in the HR Service Delivery (HRSD) and Workplace Service Delivery (WSD) modules.
You will act as the interface between business teams (HR, general services, and users) and technical teams to support projects end-to-end, from needs analysis to production.
You will join a large international group as part of strategic digital transformation and HR/Workplace service optimization projects.
Work environment
The mission requires close collaboration with business teams, technical teams, and various project stakeholders.
- Gather, analyze, and formalize business needs.
- Write functional specifications and user stories.
- Design and evolve ServiceNow HRSD and WSD solutions.
- Support technical teams in development.
- Organize and manage user acceptance testing (UAT) phases.
- Participate in deployments and production launches.
- Provide functional support and stabilize solutions.
- Identify and track risks, issues, and dependencies.
- Facilitate communication between different stakeholders.
- Contribute to the continuous improvement of processes and the ServiceNow platform.
- ServiceNow platform.
- HR Service Delivery (HRSD) and Workplace Service Delivery (WSD) modules.
- HR and Workplace service management.
- Agile / Scrum methodologies.
- ITIL processes.
- Backlog, user story, and roadmap management.
- Functional testing and UAT.
- International environment with regular exchanges in English.
Project details
Paris (75).
Remote work arrangements: To be confirmed.
- Start: ASAP
- Duration: 3 mois renouvelable
- Location: Paris, Île-de-France, FR
- Rate: 39-39 EUR/h
- Languages: French
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