Application Manager (m/f) - Frankfurt and Remote

Project overview

Application Manager (m/f)

Project details

short notice

2 years +++

Contract: employment-based!

40% onsite in Frankfurt, 60% remote

Main Tasks

Required:

Methodological

Personal

Desirable:

• Application Management (technical)
• Responsibility for the technical operation of defined applications/micro-services
• Ensuring availability, performance, stability, and quality according to defined SLAs
• Monitoring of technical key figures (conversion, drop-off rates, search/booking processes)
• Incident, Problem, and Change Management according to ITIL from a technical perspective (prioritization, assessment, acceptance)
• Analysis of incidents and problems as 3rd level support and coordination of resolution
• Operational Control
• Control of internal/external operational partners (IT, providers, service providers)
• Coordination of releases, deployments, and maintenance windows
• Creation and maintenance of runbooks, operational documentation, and processes
• Risk management including business impact assessment
• Interface Management
• Central technical interface between the Sales department, IT, Development, Operations, and external partners
• Coordination of requirements and operational aspects already in development (shift-left)
• Quality & Continuous Improvement
• Initiation and control of measures for stability and performance optimization
• Execution of root cause analyses and derivation of sustainable measures
• Ensuring testability and acceptance criteria (DoD Definition of Done) from a technical perspective
• Reporting & Governance
• Regular reporting on KPIs, incidents, availabilities, and risks
• Preparation of decision documents for stakeholders
• Ensuring compliance and security requirements
• Several years of experience in application management / IT operations of complex, customer-critical platforms (e-commerce/online sales)
• Good knowledge of ITIL processes (Incident, Problem, Change, Release)
• Experience with monitoring tools and KPI management
• Understanding of web architectures, API-based systems, and cloud environments, micro-service architectures
• Degree in Computer Science or Business Informatics
• Experience in agile setups (Scrum/SAFe)
• Analytical skills, high problem-solving competence
• High communication and control competence
• Assertiveness with simultaneous stakeholder orientation
• Resilience in critical operational situations
• Strong analytical skills, a very good understanding of distributed systems
• Structured way of working, prioritization skills
• You are not satisfied with a superficial understanding, but want to understand the exact connections in detail as an expert for your module
• Very good German language skills, good English language skills
• Kubernetes, ECS, AWS
• Monitoring tools such as Instana, Graylog, Grafana, Prometheus
• Start: ab sofort
• Duration: 24 Monate
• Remote: hybrid
• Location: Frankfurt, Deutschland, DE
• Languages: German