Application Support / Compliance

Project overview

Mission Context and Associated Deliverables:

Within the client's IT department, and more specifically within compliance, an area of constant evolution, the team issuing this specification carries out the following main missions:

The context is international due to the deployment of applications across all international sites and the presence of support staff located in Singapore.

Profile Sought

• Manage relationships with business units to ensure the support and proper functioning of the perimeter applications through appropriate committees.
• Record, handle, and carry out level 1 and level 2 application support requests.
• Guarantee best practices and process monitoring.
• Update and maintain knowledge and centralize documentation in tools dedicated to support activities.
• Manage problems until their definitive resolution.
• Monitor security audits and obsolescences.
• Respect SLA/OLA.

Responsibilities

Work Environment

For this mission, the following are required:

Mastery of system architectures: Windows Server, Linux Red Hat

Databases: Oracle, Postgre

Scripting: Python, SQL

Task scheduling and prioritization capabilities

Autonomy, anticipation

Deliverables

Updated support documentation in English.

Contribution to the continuous improvement process and problem reduction.

Daily and monthly production of business/IT reporting in accordance with requests.

Support for monthly product committees on time when requested.

Tracked problems and updated action plans.

Updated maintenance tickets and correctly escalated to the right teams. Tracking escalated tickets is part of the mission.

The technical and/or functional skills required for this mission are:

Mastery of application support activities.

Mandatory mastery of the English language in line with the international context of the mission.

Desired technical skills: Open application knowledge, Python, SQL databases, Unix / Windows

• Monitor operation, flows, and progress.
• Operational support, analysis of malfunctions, incidents, and problem resolution, tracking anomaly tickets.
• Manage requests with the operator, monitor work.
• Propose and describe solutions.
• Liaise with Business Analysis, the Client, production services, and publishers.
• Coordinate the interventions of various contributors.
• Monitor security vulnerability remediation and version upgrades due to obsolescences.
• Develop tools and procedures.
• Performance testing, optimization work, continuous improvement.
• Create and update technical documents.
• Mission in Saint Quentin with travel to Montrouge 1 day per week.
• Long mission.

Project details

The general framework of actions entrusted by the client is as follows:

• Start: ASAP
• Duration: 1 an renouvelable
• Remote: hybrid
• Location: Île-de-France, France, FR
• Languages: French