Application Support & Operations Engineer L2

Project overview

Mission Context

As part of a team reinforcement for a critical, distributed, high-volume environment, we are looking for an L2 application support and operations consultant.

Integrated into the operations department, your role consists of handling incidents reported by the business teams' technical relays, investigating deeply into the infrastructure and containerized application components, resolving listed anomalies, or precisely documenting cases for Level 3.

Your Main Missions

Scope Outside Mission: The development of application fixes, architecture redesigns, and structural infrastructure modifications remain the exclusive responsibility of the Level 3 teams.

Profile Sought

With a higher education in IT, you have 3 to 5 years of experience in application operations or support in a production environment.

You are recognized for your investigative tenacity, analytical rigor, and ability to document concisely and autonomously.

Required Skills (Mandatory)

Appreciated Skills (Desired)

Mission Modalities

• Incident Qualification: Receive and analyze reports (often poorly contextualized), frame anomalies, and communicate with technical stakeholders to isolate the impact scope.
• Technical Diagnosis & Investigation: Browse application logs, inspect containers, and query the infrastructure to confirm or rule out upstream anomalies.
• Resolution & Execution: Apply operational procedures for workarounds or service restoration in production.
• Documented Escalation (L3): Write clear, supported, and directly usable analysis reports for the engineering/L3 team when the incident requires a code fix or structural modification.
• Production Monitoring: Document all actions and feed the knowledge base via the incident management tool.
• Confirmed experience (≥ 3 years) in application operations or support in production.
• Operational practice of containerized environments (Kubernetes, OpenShift, or Docker).
• Proficiency in incident management flows via a ticketing tool (e.g., ServiceNow or equivalent).
• Ease in analyzing application logs within web ecosystems (Java).
• Professional proficiency in French and English (oral and written).
• Notion of investigation on databases and caches (PostgreSQL, Oracle, Redis).
• Initial exposure to an enterprise cloud environment.
• A supported skills development phase is planned for the platform's specificities.
• Duration: 12 months renewable (long-term visibility up to 3 years)
• Organization: Hybrid (2 days on-site in France, 3 days remote work per week)
• Start Date: Within one month (urgent)
• Selection Process: CV pre-selection, practical diagnostic test in a real situation (1 incident to analyze and document), followed by a one-hour technical interview.

Project details

• Start: flexible
• Remote: hybrid
• Location: 93100 Montreuil, France, FR
• Languages: French