Cloud Support Technician IBM

Project overview

Context

Within a group specialized in automation, you will work in the Cloud Support field to process tickets (customer requests) blocked in the Cloud portal operated by the BPM (Business Process Management: IBM Business Automation tool) orchestrator. You will be involved in working with all Delivery teams (Linux, Windows, x86, etc.), database teams, and security teams to identify the root causes of blocked requests. Cloud support is undergoing a major transformation; rigor and organization will be major assets for the success of this mission.

Missions

Tools & Environment

• Monitoring of Cloud portal requests: IBM Cloud (Dedicated Cloud)
• Processing of customer incidents
• Customer support on incident tracking
• Monitoring of blocked requests via the orchestrator; ability to explain them, correlate them to different incidents
• Analyze, categorize, and dispatch incidents to the correct teams for resolution
• Work jointly with IBM (open tickets, challenge, etc.)
• Document encountered anomalies and operating procedures
• Knowledge of BPM (IBM Cloud orchestrator)
• Knowledge of the Cloud environment: Kubernetes (K8S)
• BPM Orchestrator: IBM Business Automation
• IBM Cloud & orchestrator Ansible, SCCM, SFM
• Languages and technologies: Python, Java, HTML/CSS, MySQL
• Systems: Linux Red Hat, Windows, VMware ESX Virtualization
• Protocols and standards: TCP/IP, TLS/SSL, ICMP, LDAP, Virtual Directory Service, SFTP, SMTP, SSH, X509, PKI, OpenSSL, GPG/PGP, Socks 5
• Java development based on OpenSource
• Standards-based access management system, RBAC level 1 implementation
• LDAP API (OSGI repository)
• Web administration interface (Remote Application Platform)

Project details

• Start: flexible
• Remote: hybrid
• Location: Paris, France, FR
• Languages: French