Customer Contact Service Employee

Project overview

Customer Contact Service Employee

Reference: 1398c147-2cd8-46b7-ba9d-ea4e270a5378

Responsibilities

• Receiving and processing inbound customer calls
• Recording and documenting faults, complaints, and service requests
• Coordinating and forwarding service deployments to the responsible technicians
• Monitoring agreed response and resolution times
• Ensuring professional and customer-oriented processing of all concerns

Requirements

• Experience in customer service, call center, or retail is an advantage, career changers welcome
• Very good German skills plus French or Italian
• Strong communication and customer orientation, and enjoyment of phone calls
• Solid PC/IT knowledge, SAP and Salesforce are an advantage

Project details

asap

6 MM++

• Start: ab sofort
• Duration: 6 Monate
• Remote: onsite
• Location: Luzern, Schweiz, CH
• Languages: German

Source notes

With our many years of recruitment experience and our knowledge of the personnel market, we offer specialists and managers a strong partnership. Through our intensive relationships across all industry sectors, we place talents in exciting tasks and attractive positions. Whether in an international corporation or a regionally market-leading company: according to your interests and depending on your experience. With us, you will find the right environment – and completely free of charge. Register and benefit from interesting and suitable positions and projects.

My contact at Hays:

Reference number:

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Contact:

Email: *@*.ch

Phone: *

• Option for extension
• Varied activity with a lot of direct customer contact
• Structured onboarding and on-site support in Ebikon
• Early-stage predictable working hours with time off in lieu for weekend work