Customer Service Representative

Project overview

Customer Service Representative

Entry-level candidates welcome, no weekends, secure job in the healthcare sector.

Wesel Full-time permanent

This is us:

The RZH Rechenzentrum für Heilberufe GmbH, based in Wesel with locations in Hanover and Oldenburg, is part of the ARZ Haan AG group, a leading service provider in the healthcare sector. For decades, RZH has specialized in billing and software solutions for healthcare providers. We stand for innovation, customer friendliness, and financial strength. Over 650 experienced employees process approximately 10.5 million prescriptions annually for around 7,400 contract partners.

For you, this means: a crisis-proof job in a constantly growing industry - and a team that will warmly welcome you.

We are looking for dedicated and reliable support for our team, starting immediately!

Wesel Full-time fixed-term with prospect of permanent employment

Responsibilities

• You are the first point of contact by phone for our customers in the healthcare sector (e.g., nursing services, physiotherapists, medical supply stores, etc.)
• You answer follow-up questions, process complaints, and find solutions together with your colleagues
• You ensure fast, friendly, and high-quality service
• You also support the further development of our customer service with your ideas

Requirements

What we offer you:

Interested?

Then simply apply via our online form or by email to .

Questions? No problem - feel free to contact Mr. Patric Feldhaus (Head of Customer Management), Tel.

We look forward to hearing from you!

We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, or sexual orientation and identity.

Online application

• Successfully completed vocational training in a service-oriented environment
• preferably with a connection to the healthcare sector
• Experience in telephone customer service
• ideally with a background in customer or call centers
• Confident use of various IT systems and strong digital affinity
• Enjoy talking on the phone and helping people competently
• Service orientation, team spirit, and clear, binding communication
• Confident verbal and written expression
• Regular working hours from Monday to Friday
• No weekends
• A secure salary: €2,566.39 gross plus holiday and Christmas bonus
• 30 vacation days per year
• Subsidy for the Deutschlandticket, Corporate Benefits, EGYM Wellpass, care advice (aduna.care)
• Jobrad for private use
• Modern workplaces and short communication channels
• Training, development, and a team that supports you from the start

Project details

• Start: flexible
• Location: Wesel, Nordrhein-Westfalen, Germany, DE
• Languages: German