Expert in System Infrastructures

Project overview

Context of the mission

As part of maintaining its IT infrastructures in operational condition, the company is looking for a Windows systems and infrastructure expert to support its Information Systems Department.

The company manages the operational IT infrastructure for about twenty sites in France and internationally, with strong commitments to availability and quality of service.

The mission is part of a context of addressing infrastructure obsolescence, deploying new servers, strengthening cybersecurity, and maintaining the performance of existing systems.

The service provider will be involved in technical infrastructure operations, level 2 and 3 support, and coordinating installation and renewal projects.

OBJECTIVES OF THE SERVICE

TECHNICAL ENVIRONMENT

Systems and administration:

Virtualization and Cloud:

Networks:

ITSM and operations management:

Documentation and management:

Objectives and deliverables

EXPECTED SERVICES

DELIVERABLES

Project deliverables:

Technical deliverables:

Monitoring deliverables:

Service Level Agreements (SLAs):

• Ensure the operational maintenance of Windows systems infrastructures.
• Organize and carry out the deployment of new servers on various sites.
• Manage and carry out the renewal of aging systems infrastructures.
• Address the obsolescence of physical servers, virtual machines, and operating systems.
• Ensure administration and L2/L3 technical support for Active Directory.
• Implement remediation actions from the cybersecurity plan.
• Handle critical server updates and anomalies reported by performance indicators (KPIs).
• Support projects for the evolution of systems and networks infrastructures.
• Guarantee service continuity and limit downtime for users.
• Structure workload plans, monitor interventions, and technical documentation.
• Microsoft Windows Server
• Linux Red Hat
• Active Directory
• PowerShell
• Server infrastructure administration and operation
• L2/L3 technical support
• VMware ESXi
• Server virtualization
• AWS (Amazon Web Services)
• Switching and routing
• TCP/IP
• Quality of Service (QoS)
• LAN / WAN / Datacenter networks
• Cisco and HP equipment
• ITIL
• ITSM tools, preferably ServiceNow
• Incident, change, and infrastructure operations management
• Performance indicator (KPI) monitoring
• Technical architecture documents (DAT)
• Operating procedures and exploitation procedures
• Workload plans
• Kick-off meetings
• Technical committees (COTEC)
• Steering committees (COPIL)
• Microsoft Office 2016 and compatible formats
• Document knowledge base
• Administration and operation of systems infrastructures
• Ensure technical administration of Windows Server and Active Directory environments.
• Perform preventive and corrective maintenance operations.
• Handle complex incidents requiring level 2 or 3 expertise.
• Diagnose technical malfunctions and propose sustainable solutions.
• Participate in maintaining the availability and performance of infrastructures.
• Deployment and renewal of infrastructures
• Prepare and organize the installation of new servers.
• Carry out technical deployment operations on various sites.
• Identify obsolete infrastructures and operating systems.
• Define and implement renewal actions.
• Support migration and evolution operations of systems environments.
• Coordinate necessary technical interventions with systems and network teams.
• Establish workload plans associated with the various projects.
• Cybersecurity and remediation
• Carry out corrective actions from the cybersecurity plan.
• Deploy critical security updates on servers.
• Analyze and address anomalies identified by monitoring indicators.
• Contribute to strengthening the security of Windows Server and Active Directory environments.
• Ensure compliance with the company's security policies.
• Technical coordination and management
• Support the management of installation or renewal projects for systems and networks infrastructures.
• Prepare interventions and coordinate the relevant technical teams.
• Participate in daily follow-up meetings.
• Prepare and lead weekly activity follow-up meetings.
• Contribute to quarterly steering committees.
• Identify difficulties, propose improvement plans, and anticipate risks.
• Produce minutes and ensure follow-up of actions.
• Documentation and continuous improvement
• Write and maintain technical architecture and operation documents.
• Formalize procedures, operating methods, and intervention reports.
• Populate the company's knowledge base.
• Produce weekly activity reports.
• Perform documented diagnostics in case of complex incidents.
• Participate in technical audits and document the results.
• Ensure the compliance of deliverables with the company's quality and security requirements.
• Pre-project document, if necessary and according to needs defined with the company.
• Project scoping note.
• Minutes and presentations from kick-off meetings.
• Minutes and presentations from technical committees (COTEC).
• Minutes and presentations from steering committees (COPIL).
• Project closure report.
• Technical architecture documents (DAT).
• Installation, maintenance, and operation procedures.
• Technical procedures and instructions.
• Intervention technical reports.
• Complex incident diagnostic reports.
• Technical infrastructure audit reports.
• Documentation to capitalize on operations performed.
• Update of the knowledge base.
• Weekly activity report, commented with the company representative.
• Minutes of weekly follow-up meetings.
• Ad-hoc reports upon company request or at the service provider's initiative.
• Monitoring of encountered difficulties, improvement actions, and upcoming activities.
• Weekly report submitted every Monday before 10 am.
• Reports and minutes submitted by agreed deadlines, with a quality level conforming to expectations.
• Ad-hoc reports ("one shot") delivered within 5 working days.
• Daily follow-up meeting.
• Formal weekly follow-up meeting.
• Quarterly steering committee.

Requirements

Deliverables must be provided in non-editable format (PDF and/or paper) as well as in computer formats compatible with Microsoft Office 2016.

Documentation will be written in French or English, in accordance with the company's quality procedures. It must be integrated into an accessible and verifiable knowledge base by internal teams, respecting applicable presentation, confidentiality, and document management rules.

PRACTICAL ARRANGEMENTS

Project details

Saclay / Châteaufort / Magny-les-Hameaux (Île-de-France).

Occasional travel to other company sites in France may be possible.

Equipment: the service provider must provide a PC authorized by the company, which will be mastered according to internal standards.

Dates:

• Desired start date: 01/01/2027.
• Provisional end date: 12/31/2027.
• Estimated duration: 12 months.
• Start: flexible
• Remote: hybrid
• Location: 91400 Saclay, France, FR
• Rate: 75-75 EUR/h
• Languages: French