Field Support Technician

Project overview

We are looking for Field Support Technician for our client in Longview, WA

Job Title: Field Support Technician

The Field Support Technician will provide technical support for end-user computing devices, software, and peripherals. The candidate will execute Install, Move, Add, Change, and Disposal (IMACD) tasks, troubleshoot hardware and software issues, manage ticketing workflows, and support desktop and laptop imaging and deployment.

Responsibilities

• Perform IMACD (Install, Move, Add, Change, Dispose) tasks for EUC equipment, software, and related services.
• Troubleshoot and resolve end-user IT issues involving PCs (desktops, laptops, tablets), mobile phones, printers, and other IT devices in the user environment.
• Provide or oversee all installations, de-installations, cascades, moves, adds, and changes at designated facilities.
• Coordinate, plan, and schedule IMACDs with all affected IT functions, retained teams, or third-party vendors.
• Coordinate internal and external activities to achieve high-quality execution of IMACs, meet service levels, and minimize operational interruption.
• Recreate and document processes to enable IMAC execution for software and equipment components, obtaining necessary approvals.
• Maintain and update authorized lists of individuals permitted to approve IMAC and Project IMAC service requests.
• Receive IMACD-related service requests from authorized users and validate requests for correctness and proper authorization.
• Communicate with authorized users regarding issues with service requests to resolve or escalate them appropriately.
• Coordinate and communicate with designated personnel or third parties regarding scheduling and requirements to minimize user impact.
• Conduct or confirm site surveys to determine IMAC locations and identify any special physical space or site requirements.
• Confirm the availability of all necessary equipment, software, parts, network cabling, or other services prior to scheduled IMAC dates.
• Confirm existing and new configurations of equipment and software associated with performing IMACs.
• Validate installation, de-installation, backup, contingency, and test procedures prior to execution.
• Schedule and dispatch appropriate technicians and third-party vendors to IMAC locations.
• Deliver high-quality service to engage users and maintain positive working relationships.
• Cancel network transport services that are no longer required following IMACD completion.

Requirements

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• Minimum 3 years of relevant experience.
• A+ Hardware certification required; Microsoft, ITIL, and CCNA certifications preferred.
• Hands-on experience supporting PC hardware (Desktops, Laptops), Tablets (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones, and Video Conference Room Audio/Video Devices.
• Proficiency with Windows OS, MS Office, O365, and Mac OS (preferred).
• Experience using ServiceNow ticketing system (IM, SRM, AMDB, CMDB, Knowledge Management).
• Strong verbal and written communication skills.
• Hands-on experience imaging and reimaging Windows operating systems for desktops and laptops.
• Experience with IMACD (Install, Move, Add, Change, Dispose) and asset inventory management.
• Knowledge of ESD safety precautions to avoid electrostatic discharge or equipment damage.
• Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, and solve common issues.
• Proficiency with remote desktop connectivity applications and client-side remote access troubleshooting.
• Working knowledge of imaging utilities such as Ghost, SCCM, etc.
• Experience in delivery, setup, and provisioning of PC equipment to end-users.
• Ability to use trouble ticketing systems to accept assignments, document work events, complete requests, and verify customer satisfaction.
• Ability to provision and support wireless devices (e.g., Android and iPhone).
• Demonstrated proficiency in Microsoft OS (Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000) and Server OS (2012, 2008 R2, 2008, 2003, 2000).
• Demonstrated proficiency in the installation of desktop software and troubleshooting.
• Working knowledge of Microsoft Active Directory, GPO, and Systems Center Configuration Manager (SCCM).
• Functional capabilities with Apple OS X.
• Advanced troubleshooting skills with hard drive encryption software.
• Advanced-level skills in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook configuration issues with Exchange).
• Demonstrated skills supporting printers in an enterprise environment.
• Strong proficiency in creating and referencing documentation and knowledge articles using enterprise tools.
• Disciplined and systematic problem-solving skills.
• Ability to disconnect and reconnect computer workstations, peripherals, and phone equipment.
• Ability to lift, carry, or move up to 50 lbs of weight.
• Ability to safely move equipment point to point using wheeled carts and vehicles.

Project details

Longview, WA

Job Type: Contract

Pay Range: $21.00hr - $26.00hr

• Start: flexible
• Duration: 6 Months
• Remote: onsite
• Location: Longview, WA, US, US

Source notes

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Job Facts: Contract W2 | 6 Months | On-site | Depends on Experience

Skills: Active Directory, Agile, Android, Audiovisual, Authorization, Backup, Cisco Certifications, Communication, Computer Hardware

Reference: Dice Id: 10516350 | Position Id: WA_FSTI_1028

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities