FREELANCE OPPORTUNITY – OFFICE SUPPORT TECHNICIAN

Project overview

As part of an assignment with one of our clients, we are looking for an experienced Office Support Technician to strengthen the Office and Infrastructure team.

Your missions:

Reporting to the Head of the Office and Infrastructure team, you will be responsible for providing user assistance, diagnosing and resolving IT incidents.

Responsibilities

Profile sought

• Provide Level 1 and 2 technical support to users (workstations, printers, office software, etc.).
• Install, configure, and maintain IT equipment (PCs, printers, scanners, phones, etc.).
• Manage incidents and requests via the ticketing tool: diagnosis, resolution, and follow-up.
• Participate in the deployment of new hardware and software.
• Ensure the management and monitoring of IT assets (inventory, updates, renewal).
• Train and support users in the use of office tools.
• Write procedures and technical documentation.
• Intervene occasionally in different agencies.
• Bac+2 level training in IT.
• Minimum 5 years of experience in a similar role.
• Good listening skills, service-oriented, and excellent interpersonal skills.
• Autonomy, rigor, and responsiveness in incident management.

Project details

• Start: ASAP
• Duration: 1 an
• Remote: hybrid
• Location: Goussainville, Île-de-France, FR
• Rate: 31-40 EUR/h
• Languages: French