Genesys Experts - Lead Architect & Cloud Consultant - 90% remote

Project overview

For our clients in the IT/TelCo industry (end client in Health), we are looking for several experts in the field of Genesys Cloud.

Position 1: Lead Architect / Enterprise Lead – CCaaS & Genesys Cloud - 1 person sought:

In this role, you will take overall technical responsibility for the target architecture, provide technical leadership to the consulting team, and ensure the interface between business, architecture, and Genesys Cloud. The project's goal is the consistent design and quality-assured implementation of a complex contact center solution, including the active rebuilding of customer trust.

Position 2: Senior Genesys Cloud Implementation Consultant - 2 people sought:

You will support the client in requirements analysis, design, and the integration of Genesys Cloud into the existing system landscape (e.g., CRM, patient service, or workforce management systems). The main goal of this phase is the successful completion of the design phase with the aim of further assignment for implementation.

Tasks Position 1: Lead Architect / Enterprise Lead – CCaaS & Genesys Cloud - 1 person sought:

Tasks Position 2: Senior Genesys Cloud Implementation Consultant - 2 people sought:

Skills

Requirements Position 1: Lead Architect / Enterprise Lead – CCaaS & Genesys Cloud - 1 person sought:

Requirements Position 2: Senior Genesys Cloud Implementation Consultant - 2 people sought:

What we offer

Attractive opportunities to shorten your personal payment term No more time-consuming invoicing needed Fast, reliable fee payment Conclude project contracts via electronic signature

• Start: November 2026
• Duration: until March/June 2027
• extension possible
• Utilization: 100%
• Primarily remote
• on-site in Dresden by arrangement
• Overall technical responsibility for target state, overall solution, and concept structures
• Steering, prioritization, and quality assurance of technical delivery
• Ensuring consistency between business requirements, Genesys, and IT architecture
• Leading technical point of contact for client and project team, and driving decisions
• Technical leadership/coaching of the consultant team and de-escalation / rebuilding customer trust
• Gathering and analyzing requirements from service, business, and IT departments
• Configuration of contact center processes, routing, queues, skills, IVR, and digital channels
• Integration of Genesys Cloud into existing systems (e.g., CRM, patient service, identity management)
• Creation of technical concepts, interface documentation, and support for tests/acceptance
• Conducting workshops and reporting to stakeholders
• Several years of experience in complex enterprise CCaaS projects
• Deep understanding of Genesys Cloud and contact center architectures
• Strong consulting, moderation, and client management skills
• Proven experience in solution design and translating business requirements into solution models
• Project language: German (fluent)
• Practical experience with Genesys Cloud in implementation or integration projects
• Sound knowledge of contact center processes and their technical mapping
• Experience with APIs/Webservices (REST, JSON, authentication)
• Structured communication as well as very good German and good English skills

Project details

• Start: 02.11.2026
• Duration: unbefristet
• Location: 01067 Dresden, DE
• Languages: German