Senior Genesys Cloud Consultant REMOTE

Project overview

For our client, we are looking for a Senior Genesys Cloud Consultant (m/f/d) starting immediately for the anticipated duration until the end of February 2027 with the option of extension.

Responsibilities

• The focus is initially on the conception phase; further commissioning for the implementation phase is aimed for.
• Requirements Analysis & Conception: Recording and analyzing requirements from service, business, and IT areas, and transforming them into viable Genesys Cloud concepts.
• Configuration: Setting up and fine-tuning contact center processes, routing, queues, skills, IVR, digital channels, and workflows.
• System Integration: Connecting Genesys Cloud to existing system landscapes (e.g., CRM, patient service, identity, or workforce management systems).
• Documentation & Quality Assurance: Technical documentation of interfaces and concepts, as well as supporting configurations, tests, and acceptances.
• Rollout & Support: Assistance with migration, rollout, and handover to ongoing operations and support.
• Stakeholder Management: Conducting workshops, transparent documentation of decisions, and regular reporting to project management and stakeholders.

Requirements

Genesys Cloud: Demonstrable practical experience with Genesys Cloud, ideally in implementation or integration projects.

Contact Center Know-how: Profound knowledge of contact center processes and their technical mapping.

Interfaces & APIs: Hands-on experience with APIs and web services (especially REST and JSON) as well as authentication methods and interface integration.

Communication & Work Style: Structured, target-group-oriented communication with business and technical teams, as well as an independent and goal-oriented work style.

Language Skills: Very good German skills (project language) as well as good English skills for technical documentation and coordination.

Project details

• Start: ab sofort
• Duration: 4 Monate
• Location: DE
• Languages: German