ICT System Specialist - S3 Senior

Responsibilities

Skills:

• Manage the Salesforce platform's development from the review and approval of business requirements to acceptance, go-live, and operational handover.
• Lead and prioritize the development backlog together with Business Process Owners and the Service Owner, ensuring Definition of Ready and Definition of Done.
• Be responsible for resource, quarterly, and release planning, considering projects, Salesforce release cycles, and dependencies on external systems.
• Review and approve solution designs, including fit-gap analysis, data model, integrations, security, permissions, and data privacy.
• Conduct design reviews and ensure architecture governance, the 'native-first' principle, and applicable guidelines and quality gates.
• Provide functional guidance to external service providers in a multi-provider environment, monitoring progress, quality, deadlines, and deliverables.
• Clarify responsibilities between service providers, manage escalations, and contribute to functional assessments within mini-tender processes.
• Coordinate kick-offs, status, milestone, closing, and handover meetings, and create audience-appropriate reporting on status, risks, and actions.
• Plan and coordinate releases, deployments, data migrations, rollbacks, cutovers, and go-lives in coordination with DevOps, business stakeholders, and external system owners.
• Prepare and conduct acceptances with Business Process Owners, ensuring necessary sign-offs and go/no-go decision bases.
• Be responsible for hypercare phases, stabilization, and operational handover, including operational documentation and knowledge transfer.
• Manage problem management with root cause analyses, action tracking, and sustainable resolution of error causes.
• Maintain and develop team charter, RACI, process documentation, roadmap, and architecture repository, and integrate lessons learned into the Platform Team's working methods.
• Completed education or further training in Computer Science, Business Informatics, or a comparable field at the HF, FH, or University level.
• Several years of professional experience in managing Salesforce projects, particularly in development, release, and deployment management.
• Proven experience in the functional management of external service providers in a multi-provider environment.
• Good knowledge of Salesforce DevOps, Salesforce DX, Git/GitHub, CI/CD pipelines, sandbox strategies, test coverage, and code quality.
• Experience in solution design and architecture governance for integrated platforms, as well as a good understanding of data models, interfaces, security, permissions, and data privacy.

Requirements

Are you interested? Then please send us your application documents via Freelancermap.

• Minimum 5 years of professional experience in managing Salesforce projects (development, release, and deployment management) on the client or delivery side (please provide reference).
• Proven experience in the functional management of external suppliers in a multi-provider environment, to be provided with at least 2 reference mandates from the last 5 years.
• In-depth knowledge of the Salesforce platform: Sales Cloud, Service Cloud, and Experience Cloud; data model; security, permissions, and sharing model, especially Organization Wide Defaults, role hierarchies, sharing rules, and permission sets; Salesforce Governor Limits, and the Salesforce release cycle.
• Knowledge in Salesforce solution design: Ability to assess and make reasoned decisions between declarative solution approaches like configuration and Flow versus custom development with Apex and Lightning Web Components, considering maintainability, scalability, and platform standards.
• Knowledge of basic Salesforce integration patterns, as well as Salesforce DevOps, Salesforce DX, Git/GitHub, CI/CD pipelines, sandbox strategies, test coverage, and code quality.
• Experience in requirements management and agile methods: backlog management, Definition of Ready and Definition of Done, sprint and release planning.
• Salesforce Certifications: Salesforce Certified Administrator and Platform App Builder, Sales Cloud Consultant / Agentforce Sales Consultant, Service Cloud Consultant / Agentforce Service Consultant, or equivalent.
• Workload: 60-100% (Availability from 60% to 100% from 01.12.2026 for a duration of 12 months; at least 50% of the workload must be performed on-site in Aarau).
• Work location: Aarau. Willingness for regular presence at the Aarau site.
• Start date: 01.12.2026. Alternatively, also from 04.01.2027.
• Project duration: 31.12.2027.
• German is the working language: Fluent German in speaking and writing, at least C1 level. English at least B2 level.

Project details

• Start: 2026-12
• Duration: 13 Monate
• Remote: hybrid
• Location: Aarau, Schweiz, CH
• Languages: German