Job description
Project overview
As Interim Backoffice Transformation Manager you will shape a centralised back-office function for freight forwarding operations.
Profile of the suited interim professional:
- Analyse existing quoting, booking and invoicing processes in freight forwarding
- Map responsibilities, transaction volumes, bottlenecks and system usage
- Design a future back-office operating model covering workflows, roles, capacity and KPIs
- Determine which tasks remain decentralised and which should be centralised
- Lead and build a new back-office team of roughly 5-10 staff
- Work closely with operations managers active in forwarding, container logistics and customs
- Lead efforts to standardise, automate and continuously improve processes
- Work with internal IT teams on process optimisation
- Review invoicing backlogs and overdue invoices for inefficiencies
- Use CargoWise and related tools to improve workflow visibility
- Draft transparent process documentation and SOPs
- Influence stakeholders and drive change without direct hierarchical authority
- Provide a workable implementation roadmap aimed at lasting operational excellence
- Proven background in freight forwarding (mandatory)
- Experience setting up, centralising or optimising back-office, customer service or shared service operations
- Solid understanding of the freight forwarding process from quotation to invoicing
- Practical experience working with CargoWise or a similar platform
- Track record of delivering change and process improvements in operational teams
- Strong analytical skills reviewing volumes, throughput and performance metrics
- Experience leading operational teams in fast-paced environments
- Ability to design and personally implement practical solutions
- Solid stakeholder management skills combined with good communication in Dutch and English
- Availability for a short-notice start and full-time on-site work in Rotterdam
- ZZP registration and residency in the Netherlands
Project details
- Start: flexible
- Duration: 6 months
- Location: Rotterdam, North-Holland, South-Holland, NL
Indexed by 9am's meta-search. You are a job provider? Claim or manage this listing
Found on planetinterim.com