Interim Manager Back Office

Project overview

For a leading technical service provider, we are looking for an Interim Manager Back Office. The current interim manager will soon complete their assignment, after which the focus will shift to further professionalizing the Back Office organization. The emphasis will be on process improvement, clearing existing backlogs, and creating a stable, efficient, and future-proof way of working.

What they are actually looking for is not just any back office manager, but a strong interim change and operational manager who has been ultimately responsible for a complex service organization with high volumes, significant administrative processing, and customer contact.

Practical information

The Back Office consists of approximately 20 to 30 employees and one team leader. In this role, you will report directly to the management board and work closely with various stakeholders within the organization, including HR, Commercial, Operations, Program Management, and Finance.

• Start date: as soon as possible
• End date: March 31, 2027
• Hours per week: 40 hours
• Location: Assen
• Hybrid working: not possible
• Maximum rate: € 115 per hour.

Responsibilities

The assignment has an expected duration of three to six months. The interim manager is explicitly sought as a hands-on leader focused on execution and implementation. In addition to identifying improvement opportunities, you are expected to actually implement and embed them within the organization.

The ultimate goal of the assignment is to leave the Back Office organization stronger, more efficient, and better manageable, with current backlogs cleared and concrete process improvements sustainably implemented.

The assignment requires full-time commitment; hybrid working is not possible.

For more information, you can contact me: [contact removed] / [contact removed]

#1050561 - Sandra Boerekamp

• Integral responsibility for a back office or service organization (not just a partial process).
• Leading a team of approximately 20-30 employees or larger.
• Experience with bulk processes such as invoicing, order processing, customer administration, planning, contract administration, or customer operations.
• Demonstrable experience in clearing backlogs.
• Strong in process optimization and operational excellence.
• Hands-on implementer, not just an advisor.
• Experience within an operational service environment, for example, technical services, utilities, telecom, installation companies, maintenance organizations, housing associations with service centers, energy companies, or large customer operations organizations.
• Experience with digital transformation and improvement of systems and processes.
• Comfortable in an environment with many stakeholders and a direct reporting line to management.

Project details

• Start: flexible
• Location: Assen, NL
• Rate: 115-115 EUR/h
• Languages: Dutch