IS/IT Demand Manager

Project details

Liège region and Walloon Brabant

For one of our clients active in the defense sector, we are looking for an IS/IT Demand Manager to structure and manage business requests for the information systems department.

Your mission

You will ensure the interface between business teams and IS/IT teams. Your role consists of collecting, analyzing, and prioritizing needs, then transforming them into concrete initiatives aligned with the company's strategy.

You will support requests from their submission to the launch decision and, where applicable, to their realization. You will guarantee a clear, transparent, and traceable process for all stakeholders.

Your responsibilities

Collect and qualify requests

Coordinate preliminary studies

Manage prioritization and arbitration

Support implementation

Improve processes and ensure reporting

• Organize the collection of needs and raise awareness among business teams on the use of the dedicated process.
• Identify duplicates and requests outside the scope or not aligned with the strategy.
• Clarify and challenge needs with requesters to define objectives, success criteria, and constraints.
• Mobilize architects and technical experts to assess the feasibility of requests.
• Analyze dependencies, costs, deadlines, risks, and expected value.
• Synthesize results into structured documents enabling decision-making.
• Lead workshops with business and IS/IT teams to prioritize requests based on objective criteria: urgency, value, effort, and strategic alignment.
• Prepare recommendations, scenarios, and arbitration elements for governance bodies.
• Monitor decisions and inform requesters of the outcomes.
• Transmit a complete file, including detailed specifications, to project managers and team leaders.
• Monitor progress until delivery and ensure consistency with initial expectations.
• Explain any rejections and propose alternatives where possible.
• Identify blocking points and improve the demand management process.
• Propose tools, models, and prioritization rules to streamline processing.
• Integrate feedback from business and IS/IT teams in a continuous improvement approach.
• Maintain a dashboard of requests: status, priority, and processing times.
• Communicate regularly on the portfolio status and ensure complete and accessible documentation.
• Start: flexible
• Remote: hybrid
• Location: 1480 Tubize, Belgium, BE
• Languages: French