IT BUSINESS PARTNER / LOCAL IT MANAGER

Project details

Charleroi, Belgium

12 months – Start January 2027

Full-time – Primarily onsite mission

Remote work: 2 fixed days possible

MISSION CONTEXT

As part of the management and evolution of its IT environment, our client is looking for an experienced IT Business Partner to ensure IT coordination for a Business Unit based in Charleroi.

As the primary contact for local Management, you will act as the link between the business teams and the central IT Department. You will manage a team of 3 local support technicians, guarantee the quality of IT services, and support the evolution of the local IT infrastructure.

This position combines operational management, general IT expertise, project management, and business support.

YOUR RESPONSIBILITIES

• IT Business Partner & relation with business units
• Be the main IT contact for local Management and act as an advisor to business managers.
• Act as the liaison between the operational needs of the Business Unit and the central IT Department.
• Identify, analyze, and formalize user IT needs.
• Support business units in adopting IT solutions and best practices.
• Management of local IT support
• Supervise and coordinate a team of 3 IT technicians.
• Organize activities, plan interventions, and allocate tickets.
• Provide Level 2 and 3 support in coordination with the Service Center.
• Oversee incidents, service requests, escalations, and service levels.
• Monitor KPIs, improve processes, and guarantee support quality.
• Ensure documentation and adherence to ITIL procedures.
• Management of infrastructure and IT assets
• Oversee IT assets: workstations, software, peripherals, local network, and IT equipment.
• Ensure the proper functioning of Microsoft environments and local infrastructures.
• Participate in procurement management and equipment renewal.
• Ensure the application of IT security and confidentiality policies, in an environment subject to NIS2 requirements.
• Collaborate with specialized teams to guarantee the availability and security of IT services.
• Management of local IT projects
• Manage or contribute to IT infrastructure evolution projects.
• Gather needs, write specifications, and contribute to feasibility studies.
• Coordinate deployments, migrations, and equipment renewals.
• Ensure the monitoring of budgets, schedules, and stakeholders.
• Coordinate, in particular, projects for equipping new buildings: network, cabling, technical rooms, workstations, and peripherals.
• Challenge technical and layout choices in collaboration with technical services and other departments.
• Start: flexible
• Remote: hybrid
• Location: Charleroi, Belgium, BE
• Languages: French