IT Operations Service Manager remote

Project details

November

31.12.2027 (Option for extension)

Full-time

Remote, with a 2-day on-site meeting in Germany per quarter.

Contract Type: Freelance

€80.00 all-in

Area of Responsibility:

What you bring:

Nice-to-have Skills

If this role sounds exciting to you, please do not hesitate to contact me at *@*.com or *.

You are also welcome to share the project within your network. For the successful placement of a

colleague, you will receive a €250 Amazon voucher as a thank you.

I look forward to your feedback!

Best regards

• Management and coordination of the first response team, including prioritization, assignment, and tracking of incidents and service requests
• Operational support in first response during bottlenecks and initial analysis
• Planning and ensuring service hours, on-call duties, and replacements in compliance with defined SLAs
• Capacity and resource management, including coordination of staffing needs and onboarding
• Management of patch management, including regular checks, ticket tracking, and documentation
• Administration and monitoring of certificate management, including timely renewals
• Creation of post-incident reports and follow-up on measures and improvements
• Monitoring of service levels, ticket backlogs, and recurring disruptions
• Further development of operational processes, escalation paths, checklists, and documentation
• Identification and implementation of automation potential in IT operations
• Several years of experience in IT Service Management, Operations Management, or a comparable role
• Sound practical experience in IT operations and technical support with incident and problem management
• Experience in managing support and operations teams, as well as deployment and on-call planning
• Knowledge of BSI requirements and IT baseline protection
• Experience with SLA management and KPI and ticket evaluations
• Proficient use of Jira Service Management
• Technical understanding of cloud and container platforms, ideally Azure and OpenShift/Kubernetes
• Structured way of working, high degree of personal responsibility, and reliable communication
• Experience with Azure DevOps, ArgoCD, Tekton
• Knowledge of Terraform and Ansible
• Experience with Elasticsearch, Kafka/Confluent
• Knowledge of PostgreSQL and/or MySQL
• Experience in automating operational processes
• Start: 2026-11
• Duration: 13 Monate
• Remote: remote
• Location: Berlin, Deutschland, DE
• Rate: 80-80 EUR/h
• Languages: German