Required skills
- IT Support
- Client Hardware
- Mobile Devices
- IT Service Management
- Ticketing Systems
- Asset Management
- Inventory Management
- Microsoft Office
- Documentation
- Reporting
Nice to have:ITIL FoundationSpider
Languages: German
Job description
Experienced IT Support Specialist with customer contact needed for Asset & Configuration Management team in Munich. The role involves IT support, user consulting, asset management, and administration.
Project overview
We, emagine, are looking for an experienced IT Support Specialist with customer contact (m/f/d) to support the Asset & Configuration Management team in Munich. The position offers an exciting combination of IT support, user consulting, asset management, and administration.
Framework:
- Start: 01.03.2027
- Duration: 14 months (until 30.04.2028)
- long-term project
- Location: Munich
- Work Model: 80% Remote / 20% On-site
Responsibilities
- Advising users on client hardware, mobile devices, and multifunction devices
- Recording and clarifying user requirements
- Processing and tracking tickets in the IT Service Management system
- Managing and maintaining IT assets as well as associated location and user data
- Support with inventories as well as warehouse and transport tasks
- Creating documentation, evaluations, and reports
- Participating in the optimization of processes and workflows
- Attending meetings and coordinating with internal contacts
Requirements
Desirable:
Have we sparked your interest? Then we look forward to receiving your application with your current CV and availability.
- Experience in IT support, service desk, or a comparable position
- Good knowledge of client hardware, mobile devices, and printer/multifunction systems
- Experience with ticketing systems such as OTRS or comparable ITSM solutions
- Experience in asset management, inventory management, or maintaining CMDB/stock data
- Very good knowledge of Microsoft Office
- Experience in creating documentation and evaluations
- Structured, careful, and service-oriented way of working
- High communication skills and enjoyment of customer contact
- Very good German skills (C2) and good English skills (at least B1)
- Training as an IT specialist or comparable qualification
- ITIL Foundation certification (V3 or higher)
- Experience in the media sector, ideally with broadcasters or in production/broadcast operations
- Experience with asset management systems such as Spider
Project details
- Start: flexible
- Duration: > 12 months
- Remote: hybrid
- Location: Munich, Germany, DE
- Languages: German
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Found on portal.emagine.org