Required skills
Languages: French
Job description
Join our team as an IT Support Technician in Nice, assisting users with Level 1 incidents on Windows and Microsoft 365 environments.
Project overview
Are you passionate about IT support and enjoy helping users solve their problems? Join our team as an IT Support Technician in Nice!
Your missions:
Within our support team, you will be responsible for:
The role:
This is a freelance mission, representing approximately 50 to 100 days of intervention per year, mainly during periods when our teams need reinforcement.
- Answering calls and assisting users.
- Diagnosing and resolving Level 1 incidents on Windows and Microsoft 365 environments.
- Intervening remotely to assist users.
- Escalating complex incidents to Level 2 support.
- Ensuring ticket follow-up and closure.
Requirements
Why join us?
Our recruitment process:
If everything is validated... welcome to the team!
Want to join us? Apply now or share this opportunity with your network.
- Bac +2 degree in IT or equivalent.
- At least 2 years of experience in IT support or helpdesk.
- Good command of Windows environments, workstations, and Microsoft 365.
- Service-oriented, responsive, and able to work in a team.
- Good interpersonal skills and excellent communication with users.
- A human-sized company where mutual aid and proximity are at the heart of our operations.
- Varied missions in stimulating technical environments.
- A company committed to the well-being of its employees, diversity, and sustainable development.
- An initial phone call with one of our recruiters.
- A video conference interview.
- A discussion with one of our operational managers.
Project details
Depending on Profile
- Start: ASAP
- Duration: 12 mois (renouvelables)
- Location: 06000 NICE, FR
- Languages: French
Indexed by 9am's meta-search. You are a job provider? Claim or manage this listing
Found on Freelance-Informatique