IT Supporter 1st Level

Project overview

This is your future job

Your benefits with us

• Processing, analysis, and documentation of service and support requests in the inet ticketing system
• Provision of standardized initial solutions and support for IT-related user requests
• Management of user accounts, including password resets and access adjustments
• Installation, configuration, and commissioning of workstations and IT hardware on-site
• Support and management of mobile devices with Microsoft Intune
• Support in setting up and equipping new workstations, including peripherals
• Application and administration of Microsoft 365 within the scope of IT support
• Close cooperation with downstream support units and specialist teams for processing complex IT faults and service requests
• Flexibility through the possibility of working remotely 2 days a week
• Professional and personal development opportunities
• Paid vacation, sick, and public holidays, as well as a subsidy for computer workstation glasses
• Hourly billing and the possibility of time off in lieu
• Guaranteed and constant utilization throughout the entire project period
• The employer covers half of the pension, health, and long-term care insurance
• Freelance assignments can continue to be accepted flexibly

Requirements

• Completed vocational training in the IT field or a comparable qualification
• Basic knowledge of Microsoft 365 and Windows operating systems
• Initial experience in Mobile Device Management, ideally with Microsoft Intune
• Willingness to work in a hybrid work model with regular on-site presence
• Knowledge of handling ticketing systems or IT Service Management tools, for example Inet
• Understanding of common support and service processes in the IT environment
• Very good German language skills, both written and spoken

Project details

• Start: ab sofort
• Duration: 18 Monate
• Remote: hybrid
• Location: Berlin, Deutschland, DE
• Languages: German