Knowledge Manager IT

Project overview

🌟 What will your role be? 🌟

💼 Position: Knowledge Manager IT H/F

📍 Location: Bordeaux

🏠 Remote Work: Flexible

📝 Contract: Portage or CDI

👉 Client Context:

You will join a major player committed to transforming its IT services and continuously improving internal user experience.

As part of modernizing its document management and knowledge sharing practices, the company is launching a structuring program to migrate its knowledge bases to ServiceNow. The objective is to professionalize Knowledge Management, improve the quality of available information, and strengthen knowledge capitalization within IT teams.

As the IT Knowledge Manager, you will be at the heart of this transformation by managing the document migration, structuring knowledge management processes, and supporting teams in adopting new practices.

Your missions will include:

🧰 Technical Stack:

Tools: ServiceNow (Knowledge Management module), SharePoint.

Methodologies: Knowledge Management, document management, change management, knowledge governance.

Frameworks: ITSM, ITIL.

Management: Reporting, dashboards, performance indicators, project management.

Profile Sought

🌟What will make you our next Syd gem🌟

So, if you are ready to take on the challenge and join a motivated, curious, and passionate team, don't hesitate to apply, you might become the next gem of the Infrastructure Management team! 🙂

🌟 The recruitment process with the HR team 🌟

Whether there's a match or not, we will keep you informed. 🙂

🌟 Life at SYD 🌟

🌟 The little extras 🌟

Work Environment

🌟 About the SYD Group 🌟

We operate in 6 areas of expertise: business solution integration, Consulting & Management, Web & Mobile Development, Data & AI, Infrastructure, Cloud & Cyber, CSR & Responsible Digital.

At SYD, human relationships are guided by three essential values that shape how we live and work together daily: RESPECT, SOLIDARITY, and INTEGRITY.

Located in the Grand Ouest region, we have offices in Nantes, Paris, Niort, Brest, Bordeaux, and Rennes.

And because CSR has been in our DNA from day one, we are proud to be certified as an exemplary company by AFNOR, according to the ISO 26000 standard.

• Managing the migration of knowledge from SharePoint to ServiceNow.
• Inventorying and qualifying existing content.
• Defining, planning, and monitoring the various migration steps.
• Coordinating contributing teams and tracking progress.
• Organizing quality controls and validating migrated content.
• Formalizing the Knowledge Management process: creation, validation, publication, updating, and archiving.
• Defining the roles and responsibilities of contributors, experts, and validators.
• Implementing rules for writing, classification, and document lifecycle management.
• Contributing to the functional adaptation of ServiceNow to Knowledge Management needs.
• Raising awareness, training, and supporting IT teams in best practices.
• Developing a culture of sharing, capitalization, and dissemination of knowledge.
• Building and monitoring management dashboards and adoption indicators.
• Identifying areas for improvement and ensuring the sustainability of document governance.
• You have significant experience in Knowledge Management, document management, or knowledge governance.
• You are proficient with ServiceNow, ideally its Knowledge Management module.
• You have a good knowledge of SharePoint and ITSM / ITIL environments.
• You know how to structure processes, build document repositories, and manage cross-functional projects.
• You are comfortable with change management approaches and user support.
• You have a strong ability to unite diverse teams around common goals.
• You demonstrate excellent communication, pedagogical, and synthesis skills.
• Rigor, autonomy, proactivity, and a results-oriented mindset characterize you.
• You appreciate collaborative environments and transformation projects with significant business impact.
• Step 1: Initial phone call with a recruiter from the Group:
• Step 2: In-person or video meeting with our Business Engineer:
• Step 3: If your profile matches, we will send your skills dossier to the client.
• Step 4: In-person or video meeting with the client.
• Three core values that we all live by daily: Solidarity, Respect, Integrity.
• Events: Onboarding seminar upon arrival, annual seminar in a secret location, team seminar, Christmas party, summer parties, sports events... All occasions are good to get together and spend time together.
• The SYD Foundation: As part of our societal commitment, we created a foundation in 2011 to which we allocate 10% of the Group's profit each year to fund projects proposed and led by employees.
• Regular follow-up with the HR and sales teams throughout the assignment.
• Transparency: No secrets, you will be informed of the client's name from the beginning of the process.
• Meal vouchers
• Gift vouchers
• Profit-sharing bonus
• Holiday bonus
• Work-life balance thanks to remote work
• 7 extra days in addition to the 25 days of leave

Project details

• Start: ASAP
• Duration: 12 mois
• Remote: hybrid
• Location: Bordeaux, Nouvelle-Aquitaine, FR
• Languages: French