Required skills
Languages: German
Job description
First point of contact for customer inquiries, analyzing and resolving support tickets, and creating/customizing reports using Handlebars.js.
Project overview
- First point of contact for customer inquiries
- Clear, friendly, and structured communication with customers
- Analysis and resolution of incoming customer support tickets
- Creation and customization of reports with Handlebars.js according to customer requirements
- Support with questions about software configuration
- Identification of problems and collection of relevant technical information
- Recognizing when escalation to Level 2 or the Product Team is necessary
- Structured documentation of problems and solutions
- Ensuring high customer satisfaction through timely communication
- German C2 level
Project details
- Start: 19.10.2026
- Duration: 12 Monate mit Verlängerung
- Location: Hamburg, DE
- Rate: 60-60 EUR/h
- Languages: German
Indexed by 9am's meta-search. You are a job provider? Claim or manage this listing
Found on GULP