Onsite Supporter IT Support

Project overview

For a long-term IT support project, we are looking for a communicative Onsite Supporter to provide on-site support. In this position, you will be the direct point of contact for users and will support them with technical questions regarding Windows, macOS, and Microsoft 365 environments.

Your tasks include processing incidents and service requests in 2nd level support, troubleshooting PCs, monitors, mobile devices, and peripheral devices, as well as on-site support for hardware and software problems. You will handle the setup and deployment of Windows 10/11 devices via Microsoft Intune, support hardware rollouts and device replacement projects, and manage Apple devices and macOS systems. Further tasks include user support in the Microsoft 365 environment, setup and administration of mobile devices in Mobile Device Management (MDM), and support during the onboarding of new employees.

You will document devices, process tickets, analyze messages from Microsoft Defender, and work closely with internal support and administration teams.

We expect practical experience in IT support or 2nd level support, good knowledge of Windows 10 and 11, experience with hardware rollouts and client refresh projects, as well as with Microsoft Intune. Knowledge of handling Apple devices, macOS, and Microsoft 365 is required. Service-oriented communication with users and very good German and English skills are essential. A completed IT education is an advantage, but not a requirement. Dedicated career changers and junior professionals with relevant practical experience are welcome. Experience with TOPdesk and Microsoft Defender is a plus.

Project details

• Start: 04.12.2026
• Remote: remote
• Location: Rinteln, DE
• Languages: German