Required skills
- Product Management
- CRM
- User Experience (UX)
- IT Integration
- Agile
- Product Discovery
- Roadmap Planning
- User Journeys
- API Integration
- Data Synchronization
- Stakeholder Management
- Agile Methodologies
Languages: French
Job description
An international financial services company is seeking a Product Manager to join a squad focused on improving the user experience and connectivity of their internally developed CRM platform.
Project overview
Detailed description of the need
As part of the evolution of its digital environment, an international financial services player is looking for a Product Manager to join a squad dedicated to improving the user experience and connectivity of its CRM.
Developed entirely in-house and used by over 1,200 employees across 7 business lines, the CRM is a central tool for sales teams and customer-facing functions.
The ambition is to transform this platform into a true centralized workspace (One-Stop Shop) enabling users to quickly access information, execute their actions, and collaborate effectively, without multiplying applications.
Responsibilities
- Evolve the CRM user experience
- Identify pain points and opportunities for improvement in user journeys.
- Simplify navigation and optimize the ergonomics of the various modules.
- Improve team productivity through smoother and more intuitive journeys.
- Collaborate closely with UX/UI Designers and Business Analysts during Product Discovery phases.
- Organize user workshops, prototype testing, and continuous improvement cycles.
- Develop CRM connectivity with the digital ecosystem
- Lead developments related to the integration of Outlook, Microsoft Teams, and telephony solutions.
- Contribute to interconnection with internal business applications, market intelligence providers, and customer-oriented platforms.
- Identify data and process synchronization needs between applications.
- Work with technical teams to facilitate exchanges between different systems.
- Reduce manual tasks and tool switching in daily processes.
- Contribute to product management and roadmap
- Translate roadmap priorities into delivery plans.
- Formalize functional requirements, journeys, and success criteria.
- Prioritize features based on user value and business objectives.
- Coordinate developers, Business Analysts, QA, and designers.
- Support the definition of MVPs, validation phases, and production releases.
- Foster adoption and continuous improvement
- Measure the usage of new features and employee satisfaction.
- Gather field feedback and analyze support requests.
- Participate in the preparation of communications and training materials.
- Contribute to the continuous improvement of the squad's practices and product experience.
Project details
- Start: flexible
- Remote: hybrid
- Location: Paris, France, FR
- Languages: French
Indexed by 9am's meta-search. You are a job provider? Claim or manage this listing
Found on collective.work