Senior Product Manager – Data Model & Data Quality (CRM / Data Governance)

Project overview

Detailed description of the need

An international group in the financial sector is undertaking a transformation of its product organization and is looking for a Senior Product Manager specializing in Data Model & Data Quality to lead a strategic squad within its CRM ecosystem.

The platform, developed entirely in-house, is used by over 1,200 employees across 7 business lines and is an essential foundation for the group's commercial processes, customer knowledge, and Data usage.

In a context of evolving business needs, multiplying analytical uses, and developing AI-integrated features, the quality, consistency, and scalability of CRM data are major challenges.

The objective of this squad is to evolve the data model while integrating a Data Quality by Design approach into user journeys and business processes.

Responsibilities

• Lead the improvement of CRM data quality
• Integrate Data Quality by Design principles into CRM features and journeys.
• Identify issues with data reliability, completeness, consistency, and quality.
• Define and prioritize necessary evolutions for data qualification, cleansing, and validation.
• Contribute to the improvement of data governance and management processes.
• Develop mechanisms to limit data entry errors and ensure data quality from its creation.
• Support the evolution of the CRM data model
• Gather and analyze the needs of different business lines regarding data structuring and exploitation.
• Lead the data model evolutions required for new CRM functionalities.
• Ensure consistency between user needs, business processes, and Data architecture.
• Collaborate with technical teams and Data experts to anticipate the impacts of changes.
• Ensure the robustness and evolvability of the data model in a multi-business environment.
• Optimize Data and Analytics usage
• Improve data structures necessary for reporting and analysis activities.
• Facilitate the exploitation of CRM data by the group's other systems and Data platforms.
• Promote data standardization and its reuse in different business contexts.
• Define relevant KPIs to measure and track data quality improvements.
• Lead the squad and ensure delivery
• Build delivery plans consistent with the product roadmap.
• Coordinate Business Analysts, developers, QA, and Data experts.
• Lead scoping and prioritization workshops with business stakeholders.
• Define MVPs, monitor deliveries, and ensure functional validation of evolutions.
• Identify and manage risks, dependencies, and trade-offs.
• Track delivery, adoption, and value creation indicators.
• Support users in changing practices related to data quality and management.

Project details

• Start: flexible
• Remote: hybrid
• Location: Paris, France, FR
• Languages: French