Required skills
- Product Management
- CRM
- Artificial Intelligence
- Data Analysis
- Snowflake
- Agile
- Scrum
- Product Discovery
- Design Thinking
- UX/UI Design
- Business Analysis
- Roadmap Development
Languages: French
Job description
A major financial services company is seeking a Senior Product Manager to lead a squad focused on enhancing their intelligent CRM and improving client knowledge as part of a digital transformation program.
Project overview
Detailed description of the need
As part of an ambitious digital transformation program, a major financial services player is looking for a Senior Product Manager to lead a squad dedicated to the intelligent evolution of its CRM and the strengthening of client knowledge.
The CRM platform, developed entirely in-house, is used by over 1,200 employees across 7 business lines. It is a strategic tool for customer relations, business development, and collaboration between the group's various activities.
The organization is moving towards autonomous multidisciplinary squads, integrating new artificial intelligence capabilities and business value-oriented Product Management approaches.
Responsibilities
- Develop an intelligent CRM using AI and Data
- Identify and prioritize AI use cases with high added value for sales teams and Relationship Managers.
- Transform meeting reports, activity reports, and transcriptions into structured and usable CRM data.
- Develop advanced targeting, segmentation, and recommendation features using Snowflake and artificial intelligence.
- Improve user proactivity and productivity through intelligent features.
- Build a group-wide 360 Customer vision
- Develop a consolidated view of customer interactions and relationships across different business lines.
- Identify opportunities for commercial synergies and cross-functional collaboration.
- Promote better use of customer data to improve the relevance of commercial actions and service quality.
- Lead the squad and product delivery
- Translate the roadmap defined by the Product Owner into operational delivery plans.
- Coordinate Business Analysts, developers, QA, UX/UI Designers, and Data experts.
- Lead Product Discovery, Design Thinking, and prototyping phases.
- Define MVPs and ensure iterative delivery.
- Manage dependencies, risks, priorities, and performance indicators.
- Support adoption and measure value
- Define adoption, productivity, and business value KPIs.
- Organize user feedback and feed the continuous improvement backlog.
- Contribute to communication and training plans during production releases.
Project details
- Start: flexible
- Remote: hybrid
- Location: Paris, France, FR
- Languages: French
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